These comments are from previous guests who stayed at Britannia Hotel Birmingham and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 60% | Check-in process |
| 60% | Your room |
| 60% | Working order of facilities / equipment |
| 60% | Order and cleanliness of the hotel |
| 50% | Performance of staff |
| 60% | Overall experience |
| 60% | Overall value for money |
stayed on March 6, 2010
stayed on February 4, 2010
Location is excellent.
stayed on February 1, 2010
"Good location,comfortable room"
nice clean comfortable bed
carpets in need of vacuming especially in reception first imprs
stayed on January 27, 2010
shower was working very good, enough water and everytime nice warm
single-glazed window in our room, therefore it was very cold, so we had to heat half-day could have been cleaner, found fingernails on the floor :-
stayed on January 21, 2010
"Good for one night, good value. Will use again."
Convenient location, friendly and efficient staff
Tired room decor, noise from street
from London UK, stayed on January 1, 2010
"We liked the fact that the hotel was in the middle of the city centre. "
We liked the size of the room and bathroom and the bed was comfortable.
Staff forgot to clean behind the bathroom door. The heating was inconsistent although staff did their best to sort this out. No towel rails in the bathroom or anywhere to hang a towel.
stayed on December 21, 2009
"Served its purpose for an overnight stay but would not book again"
Good location adjacent to New Street Station. Sheets were clean and bed comfortable. Room was quiet and staff helpful
General cleanliness was poor, decor was dated and there was litter in the corridors.Broken fixtures in the public areas added to the air of dilapidation and in some parts of the hotel there was a strange smell
from Hayes UK, stayed on December 19, 2009
"Next time will look to see if breakfast can be booked online - but it wasn't a problem to pay on the day."
Nice room and very convenient location for central Birmingham shops, markets and station.
None, despite the snow!
stayed on December 19, 2009
Good location and value for money
Breakfast was poor. Cooked breakfast was cold, and toast was anything but!
stayed on December 15, 2009
"Hotel of good standard with helpful staff, in a good location for a shopping trip"
Excellent location for our Xmas shopping and German Markets weekend. Staff were very helpful.
City Centre location is great for shopping, but not so good for overnight noise.
stayed on December 15, 2009
"Good location - good sizee room - good breakfast "
Good location on central Birmingham, within walking distance of shopping centres, pubs and clubs Good breakfast with staff very friendly and welcoming
Reception staff not very service minded and no customer skills what so ever General cleanliness, both in public areas and room very poor
from Halifax UK, stayed on December 12, 2009
"very enjoyable"
location of the hotel is excellent
television need upgrading allthough we do not spend all our time watching it
stayed on December 1, 2009
"RESLLY GOOD. WILL USE AGAIN"
EXCELLENT LOCATION IN CENTRE OF BIRMINGHAM. BRILLIANT SHOWER. STAFF VERY HELPFUL
DECOR DATED AND SHABBY
from Flint UK, stayed on November 30, 2009
"Nice place in Birmingham"
Just adequate
Very noise at night
from Hull UK, stayed on November 23, 2009
"Enjoyable would visit again"
Staff very friedly, good food, nice and clean,close to all amienties,
Had wait over half an hour for one of the rooms past the time given to check in
stayed on November 23, 2009
Poor food at breakfast. Room not vacuumed
from Kidderminster US stayed on November 22, 2009
room smelt like it was damp. tv remote did not work.
from Chulmleigh UK, stayed on November 21, 2009
"I suppose what I have come to expect these days. It really wouldn't take much to improve it - a little cleaning, a few repairs."
Staff were friendly, polite and helpful. Breakfast was OK, though toast was limp and croissants were not very fresh. Bed was OK.
Carpets in corridors and room were dirty, toilet bowl was cracked, woodwork by shower was rotting. Room smelled rather. Rubber mats in lifts torn and dirty.
stayed on November 17, 2009
"went for xmas market and the situation of the hotel was a bonus. but disappointed with size of room, too hot in room, and things not working. I would stay again but not for any length of time"
pleasant staff, buffet breakfast lovely - compilments to the chef - very helpful.
room small, no handles on the dresser to put your things away, very hot room, beds too soft. room service charged £5.10p for half a lager - no details on tariff to say not a pint and when ordered by phone only bought half a pint not a pint as requested.
stayed on November 16, 2009
"Fine"
Nice bedroom
No central light in bedroom
stayed on November 10, 2009
"top banana for central brum, everything was fine and will use again ! "
everything all in order , simple as :D
stayed on November 9, 2009
"the noise and uncomfortable bed made the stay a bad experience"
good value for money experienced in the past
Loud noise in the street heard because windows are not thick enough or not double glazed; the large bed was made of two beds put together and the hard part in the middle made it extremely uncomfortable; a rattling noise in the radiator lasted all night and no staff answered the phone when we rang the reception to mention the problem; we could not sleep a wink!
from Hengoed UK, stayed on November 8, 2009
"loved location hated hotel due to cleanliness."
Good location right in the heart of the shopping area.
Carpets in hallways grubby, general cleanliness of room poor especially bathroom I.E urine left on wc seat, hair left in bath and plug hole clogged with hair.
stayed on October 11, 2009
"very convenient,in centre,clean rooms,good price."
stayed on November 2, 2009
adequate standard for a very reasonable price
stayed on November 2, 2009
"great value for money and very good sized rooms "
location is great couldnt been closer as is right in middle of town 2 mins from train station
the hotel is in need of a face lift
stayed on October 5, 2009
"a pleasant stay, good value for money if breakfast is not included ie. not wanted"
stylish entrance hall, room nicely decorated and good bathroom
the bed was uncomfortable and double glazing is a must as windows are shabby and cannot reduce the noise of the street that much; the remote control was not working properly and there was not enough milk provided
from Westcliff on sea essex UK, stayed on August 25, 2009
"OK. I have stayed at the Britaia before but do not think I will be staying again as the standard has gone down."
Hotel is near station
Room was very shabby. Toilet was broken, bath was stained. Food was not good, very dried up.
stayed on September 18, 2009
Booking and Check-in.
Chambermaid's performance not consistent.
from Sligo IE stayed on September 16, 2009
"As I arrived in Birmingham by train location of hotel was important to me. "
Great location next to New Street Station, Bull Ring and shops.
Hotel is somewhat dated. Fixtures and fittings could do with updating. Lift very slow, but all in all I had a good experience and would stay here again.
from Cape town ZA stayed on June 19, 2009
"Comfortable and clean - good value"
Hotel was clean and well maintained. Staff efficient and friendly. Conveniently situated.
no bad points here!
from Tamworth UK, stayed on September 1, 2009
"awfull!! it was the worst hotel i have ever stopped in. The purpose of stoppin there was to get a good night sleep after a great night out. A fire alarm going off threw the night then having to stand in the middle of the street for an hour sure put a stop to that."
did not get any sleep as a fire alarm went off a approx 2.00am. had to be evacuted from the building. did not get back into bed until 3.15am. had no sleep
from Telford UK, stayed on August 26, 2009
"very nice"
close to city centre and theatre
from Paris FR stayed on June 28, 2009
"great except for wifi"
Confort, Staff, Very nice room & equipments, very nice location center of the city
Free wifi is missing
stayed on June 21, 2009
clean and comfortable and close to where I needed to be.
very noisy outside--street cleaning ? deliveries?
stayed on August 12, 2009
Was told at breakfast that my booking was room only so had to find the confirmation to prove we had booked b&b. The happy hour is a rip off, was supposed to be until 7pm, we ordered drinks at 6.50pm only to be charged full price. when we questioned this we were told they had to go by the time on the til even though it was 15 mins quick!
from Tonbridge UK, stayed on August 12, 2009
Room was clean and staff very helpful.
Our room wasn't ready when we arrived at 2.30 although we were offered another smaller room to wait in
stayed on August 5, 2009
"Excellent room. Lovely bed."
Convenient location
stayed on August 3, 2009
"Given that I booked with high discount the value for money was Okay. But I would have been upset had I paid the full price."
Central location. Convenient access to Birmingham train station.
The elevators need fixing: doors not closing, elevator stops every floor even no request. Quality of breakfast buffet very mixed. The scrambled eggs were tasteless, almost not eatable.
stayed on July 30, 2009
"overall met needs for overnight stay in centre between meetings"
central location - comfortable and well-equipped room - good bar - bargain price for this booking
slow service by staff - TV lacking remote control - bedside light not working
stayed on July 28, 2009
check in time was 2 pm we could not get in to our rooms till 4pm as the rooms had not be cleaned
from Stourbridge UK, stayed on July 20, 2009
"just as well I was drunk after my works event - would not have stayed if sober!!!"
City centre location
Room tired in need of a refurb. TV - poor picture. Bed lumpy, Fan outside window very loud. Asked for room service on night - told they could only order in from local takeway which took an hour - room service menu informs sandwiches available 24hrs!
from Evesham UK, stayed on July 18, 2009
"for what i paid this hotel was well worth it and i would definately stay again as central to everything a traveller can need, "
from check in to check out very pleasureable
Birmingham Hotel Reviews & Booking 0.4m
Wolverhampton Hotel Reviews & Booking 12.1m
Kidderminster Hotel Reviews & Booking 16.1m
Hotels near Birmingham New Street Railway Station 0.1m
Hotels near The Bull Ring Shopping Centre 0.2m
Hotels near Birmingham Snow Hill Railway Station 0.3m
Hotels near Birmingham Back to Backs 0.3m
Britannia Hotel Birmingham - T:0121 631 3331
The Electric Cinema - 0.2m T: 0121 643 7879
Thinktank - 0.6m T: 0121 202 2222
Birmingham Sealife Centre - 0.6m T: 0121 643 6777
Edgbaston Golf Club - 1.5m T: 0121 454 1736
Good breakfast. Excellant value for money.
Some noise from next bedroom plus noise from the street outside. Limited choice of TV channels.