These comments are from previous guests who stayed at the The Osbourne Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 70% | Check-in process |
| 60% | Your room |
| 70% | Working order of facilities / equipment |
| 70% | Order and cleanliness of the hotel |
| 60% | Performance of staff |
| 70% | Overall experience |
| 70% | Overall value for money |
stayed on February 18, 2010
from Elmhurst US stayed on January 3, 2010
"Pathetic"
The breakfast was good
No hot water in the shower. Second shared bath was closed. No one really cared we were taking cold showers. We spoke to different staff every day about this issue with no resolution - no offer to change rooms, no offer to give us financial renumeration and no apology. Very simply - NO ONE cared.
from Tsuen wan HK stayed on January 3, 2010
"what u pay is what u get!"
As a 2 stars guest house the performance is good, the price is reasonable and the location is very suitable for vistor.
If u compare it with 5 stars hotel, this guast house is very poor! there are any service at all, we request for early check in but the room is ready in 3:00p.m.
stayed on November 2, 2009
"Should have been made aware of the parking situation and a working shower should be a standard feature"
The lady on the reception was lovely, breakfast good quality
parking misleading, had to park a long way from the hotel and walk back in the rain and it costs £19 window had to be propped open the shower was horrendous, drains were blocked
from Glasgow UK, stayed on December 22, 2009
"In general, the hotel looks as though it has seen better days and could do with refurbishment. "
Handy for Playhouse Theatre and shops.
No remote control for TV. TV stand was unstable, additional electric heater was unstable. No soap for sink. No glasses for juice at breakfast, lift was temporarily broken and we were on 3rd floor.
stayed on November 23, 2009
"ok value for money, not for more than 3 nights though"
nice staff, honest breakfast, good location
very basic
from Fraserburgh UK, stayed on November 19, 2009
" We enjoyed our stay. Ideal location for theatre, shops and cinema. We found it good value for what we paid."
Staff were helpful and very pleasant
Lift door had to be manually open and closed and if someone did't close the 2 doors when leaving the lift was out of use
from Stockton-on-tees UK, stayed on November 14, 2009
close to where we wanted to be. Large lounge for us to chat on the night. Would visit again but would have to mention about the tea.
Having a cup of tea at breakfast is unique. Everyone shares the pot, which is okay BUT the staff only put ONE TEA BAG in the pot - JUST like drinking hot, and slightly coloured, water.
from Austin US stayed on October 29, 2009
The Osbourne was excellent--well located, clean and loaded with character, serving delicious English breakfast included!
from Rönninge SE stayed on October 14, 2009
"We where much plesad"
The hotel personal was very nice and very helpful
Nothing to complein about
stayed on October 5, 2009
"good"
room
breakfast
from Aberdeen UK, stayed on August 30, 2009
"Highly recommend this hotel. Its cheap, its comfortable and within 5 minutes walk to Princess Street. If your not looking for frills, whistles and bells in a hotel then this is ideal. I would recommend and use this hotel again."
Excellent value for money, Excellent area for tourism, clean and tidy, spacious room and comfortable bed
Decor starting to look a bit run down but a good lick of paint would fix this.
from Codsall UK, stayed on August 28, 2009
"Adequate, clean and reasonably priced accommodation in a very convenient location"
Very clean, very convenient and central, with pleasant, helpful staff
Shabby hotel, in need of rennovation, dodgy electrics and even dodgier plumbing!
stayed on September 19, 2009
"So-so OK"
very central and near conference center-near bus station .Very good things to mention
For the money I suppose the standard was ok-but the cleanliness of the hotel chicken bones on the stairs for several days etc was not good for the image of the hotel
stayed on January 1, 2010
"good breakfast and nice staff"
internet use in the lounge
only one internet location
stayed on September 10, 2009
"Not too bad. Some sort of chicken restaurant was below hotel and the stench was very bad in hallways. I would stay there again."
Hotel was locally located with not too long distances to walk to see attractions.
Our window overlooked a roof and next door, also on the roof was an apartment door. Many cigarette butts were on this roof. Our window would not close or even lock. When I complained to staff, I was told that no one else had complained and she was sure no one had ever bothered the room. The repair man fixed it in short order.
from Dagenham UK, stayed on August 24, 2009
"No problems."
The staff made me breakfast half an hour early because I had an early train to catch. The staff were efficient and the process of booking in smooth. An elegant dining room!
The only window is blocked out by a huge mirror so very little natural light enters the room.
from Irvine, ca US stayed on August 1, 2009
"The hotel was quite good for a 2-star hotel and the staff were very helpful and friendly. I would have preferred a hotel a little closer to the City Center, but it was still within walking distance and a local bus service as well as a cash machine ATM were just at the corner. The room was quite spacious and the ensuite shower was roomy with a good water flow."
stayed on June 21, 2009
"It was ok but the room and facilities need updating. I am staying again in December so will be looking for improvements by then."
It is in a great location and is reasonably priced. The breakfast was served quickly and the dining room has been redecorated and now includes a plasma tv which made it more relaxing.
The paint in the room is pretty shabby and could do with a touch up. The shower did not stay upright and the shower tray was blocked causing the water to remain whilst in the shower.
stayed on June 21, 2009
"OK - it was a cheap stay and I got what I paid for"
the location; ease of booking; attractive price
general grubbiness, awful shower
from Bjuv SE stayed on July 18, 2009
"It was very nice there because the landscape is beautiful"
Excellent wiev the scenary is beautiful.It is very close to Loch Linnhe.You can cook because there is a kitchen.
There were no towels in the room.
from Stillwater, ok US stayed on July 16, 2009
"It was very enjoyable and relaxing."
We enjoyed the Osbourne Hotel very much. The rooms were spacious and clean and the breakfast area was large and easy to use.
The staff did not have much knowledge of local eating areas and local attractions.
from Clevedon UK, stayed on July 10, 2009
"The Osbourne holds the record of the best value hotel room I've booked in recent years on a previous visit I got a room and breakfast for 20 quid, this time it was a bit more. The free wifi is new and, though only supposed to work in the lounge, I was really lucky and got it to work in my room. This and the good breakfast though the one person serving us all was rushed off her feet and needed more help made the hotel perfect. I also managed to find free overnight parking just round the corner."
Free wifi, good room, good location, good price. Also convenient free overnight parking, if you know where to look.
Breakfast waitress needs more help. Current state of the roads is a nightmare and will be till 2010 at least.
from Hilton by tain UK, stayed on March 10, 2009
"We refused to stay and left after viewing room although the hotel demanded payment before viewing room."
None. Pictures on internet did not reflect true appearance of hotel
Torn wall paper in lobby and bedroom Torn and dingy bedding Room in basement looking up to steps Reception intidy and dirty Blinds and lamps in bedroom filthy
stayed on June 12, 2009
"Overall a good hotel."
The buffet breakfast was nice,
stayed on June 9, 2009
"See above"
Cheap by not cheerful!
Bed linen/covers were worn out, carpets looked worn, lift was old and heavy good job I was not old or disabled, TV was small and stuck in a corner, no shampoo, milk was passed sell by date.
stayed on June 5, 2009
"Just OK as aone night stay"
breakfast good Cost reasonable for city centre
the bedroom had coffee stains on the wall, needs re decorating, tile in bathroom broken, the shower temperature could not be controlled- either hot or cold
stayed on June 4, 2009
ran out of bowls at breakfast. Room in basement near stairs where kids meet on Sat night.
from London UK, stayed on September 23, 2009
"ok would stay again if on first floor!!"
good sized rooms - central position
lift is a nightmare!!
from Stockport UK, stayed on June 1, 2009
"Good - great for a cheap hotel - no frills but perfect for what we wanted! "
nice clean room, pleasant people on duty, the hotel staff were careful about who was coming in and out of the hotel which made us feel safe. Very close to the main Princess Street.
directions for the hotel from the booking confirmation took us the long way around but no complaints other than that!
from Annan UK, stayed on May 22, 2009
Ideal location, comfortable bed and newly appointed bathroom. A good choice for breakfast.
from Daltonin-furness UK, stayed on May 19, 2009
very nice breakfast, overall what is offered is good value for the money sent.
hotel needs general updating, access to rooms is tough for people with limited mobility.
stayed on May 13, 2009
"Adequate for a one night stop over but would not want to stay in this hotel any longer."
Good position for Waverley Station and a good base for exploring the city.
Rooms need to be modernised/brought up to higher standard. The bathroom light/shaver point in my room was badly cracked and inoperative.Hot water from the bathroom tap was not available unless the shower was first turned on. A radiator frequently was noisy.
stayed on May 12, 2009
"Had an enjoyable stay, the room was tidy, and excellent value for money. The hotel is in a very central location, making many sights and shops within walking distance. "
excellent location friendly and helpful staff
i felt that the service in the morning at breakfast could be improved on
stayed on April 26, 2009
"Fine for what we required."
No fuss, good sized room, clean
Unispiring breakfast and very tatty bedroom fittings. Some were broken and had been for a while.
Edinburgh Hotel Reviews & Booking 0.5m
Peebles Hotel Reviews & Booking 21.0m
Falkirk Hotel Reviews & Booking 22.9m
Hotels near Edinburgh Waverley Railway Station 0.3m
Hotels near Royal Mile - Edinburgh 0.5m
Hotels near The Hub - Edinburgh Festival Centre 0.6m
Hotels near Edinburgh Playhouse 0.6m
The Osbourne Hotel - T:0131 556 2345
Edinburgh University Film Society - 0.7m T: 0131 557 0436
Prestonfield Golf Club - 1.7m T: 0131 667 8597
Dominion Cinema - 1.9m T: 0131 447 2660
Duddingston Golf Club - 2.2m T: 0131 661 1005
"Good price, good accomodation. Not fantastic, but good. Fair enough."
Good breakfast Good central heating Good towels Good cleaning
A bit old. Faulty light bulbs in the room. Corridor carpets old. Baggage hall not under control - the hotel took no responsabilities