These comments are from previous guests who stayed at Carfax Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 90% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 90% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 90% | Overall experience |
| 90% | Overall value for money |
stayed on February 24, 2010
from Durham, north carolina US stayed on December 22, 2009
"excellent! I would definitely recommend it. I really liked knowing where the hotel was before booking."
Very quiet and nice: I was in a back room, with a comfortable bed. Breakfast delicious and in a very pretty setting. Easy to reach from train station, v conveniently located and indeed, in a gorgeous house. Most gracious accommodation - I really appreciated using the computer in the lounge.
As an American I had a bit of problem w/ understanding how to turn on the heating, and how the shower worked. But the nice young man checking me in on Friday night turned on the room heat it had been off before my arrival, and I figured out the shower.
from London UK, stayed on December 16, 2009
"Really enjoyed it. We would recommend this hotel"
Excellent staff. Clean & comfortable room. Good choice for breakfast
Door to breakfast room would benefit from fitting a quiet closer - we were right next to the stairs so it did get busy over the weekend.
from Rawtenstall UK, stayed on December 1, 2009
"Would definitely recommend the hotel to friends and family. We enjoyed our 3 night stay."
Good central position; friendly staff & clean hotel.
Difficult to park; we found the room a bit too warm
from London UK, stayed on December 1, 2009
"Despite the bad points listed above, we all had a nice stay and enjoyed Bath immensely."
Good location and clean hotel, with some lovely period features.
Over-priced for what you get. I didn't like the fact that there was no bar on site. Some of the hotel decor was dated and the lifts were bad.
from Reading. berks UK, stayed on November 23, 2009
"very good but the hotel was far too hot. It was uncomfortable at night, almost impossible to sleep"
comfortable, easy access to town
limited parking
stayed on November 13, 2009
"enjoyed overall stay"
excellant location, good staff, food good.
lifts not the best, rooms too worm at night, fixtures a little tired booking online : once you book online you are locked in to paying something even if you cancel. the charge should be a standard charge & a lot lower.
stayed on November 9, 2009
"Staff most pleasant. Great full breakfast included in tarriff."
Ease of booking online. Free parking. Central location so could walk to points of interest.
from Winsford UK, stayed on September 27, 2009
"Nice weekend away in a lovely city ."
Excellent breakfast , Great service , Rooms very clean.
from Bristol UK, stayed on August 15, 2009
"We wanted to experience Bath and see the sites, this hotel made it extra special!"
Quiet area yet easy walk to the centre. Large rooms and comfy bed. The internet deal was much better than the rate if we had walked in off the street. The breakfast was lovely and fresh.
A bit warm at breakfast. It was a sunny day but the dining room was sticky.
stayed on September 2, 2009
"Bath is lovely and would return "
Room Clean and Breakfast Great
Checkin was not the best with lost room key, and the room was very small and extremely cold and noisy from room above, NO SOUND PROOFING.
from North shields UK, stayed on August 13, 2009
"Enjoyed it very much."
Comfortable bed; sufficiently serviced bathroom; good breakfast food/ choices; a first class hotel in a first class environment.
Staff don't ask for ID's when asking for room key on returning to hotel! Could be problematic in terms of staff rota's. The staff member who checked you in is not always at the reception desk when you leave/ return to the hotel!
stayed on August 11, 2009
"Good"
Clean, very good location and good breakfast.
No bar in hotel which was not made clear and taking a deposit was not clear either. Expensive for what you got but guess you are paying for the excellent location.
from Northallerton north yorkshire UK, stayed on July 1, 2009
" We enjoyed our stay at rhe Carfax and we have no complaints. We would have liked to have an evening meal but unfortunately they did not serve an evening meal on a weekend"
We were only booked bed and breakfast. The breakfast was excellent with plenty of choices.
Only problem we had was being on the front of the hotel, it was very noisy on the Saturday night. It was made worse because it was very hot at night and we had to leave our window open.
stayed on July 24, 2009
"Satisfactory"
Clean, pleasant staff
Faded hotel; small room
stayed on July 18, 2009
"It's great to pay that sort of price and not only be in the centre of Bath, but also get what you would expect but rarely get from other hotels: friendly staff that are generally helpful; clean and well-maintained furnishing/facilities; and a large and bright room."
Clean hotel, brilliant central location, furnishings were not shabby or dirty and room was a good size and flooded with natural light. Staff were polite and generally attentive. Although I didn't bring a computer, there was internet access available throughout the hotel, via their encrypted Wireless LAN. They also had a computer in the lounge for guest use, although while we were there it was being repaired.
Nothing was particularly bad about this hotel, however there were two little niggly things that they could improve: Firstly, two members of staff were extremely dozy and although they were friendly and tried to be helpful, dealing with them was like pulling teeth although the rest seemed very efficient. Secondly: in the dining room, a single short Beethoven, I think piano piece was on repeat; over the course of a single breakfast it would loop over 5 times which does jeapardise one's sanity.
stayed on April 28, 2009
"Very happy - would go back there again - easy to walk into the town and a nice route."
Clean, nice staff, good size room, nice bathroom, great breakfasts and good value
stayed on April 7, 2009
Hotel location very good for the centre
Had to park down the road and around the corner
stayed on March 24, 2009
"Had a fabulous couple of days in this excellent hotel, would definately visit again!"
Excellent location, great rooms and very friendly staff!
from Uttoxeter UK, stayed on March 17, 2009
"very nice relaxing weekend in a really nice hotel"
breakfast was very fresh and cooked to order and hot when served...
small car park spaces.. small cramped lifts... nothing major to complain about..
from Craigavon UK, stayed on February 12, 2009
"The hotel is centrally placed in a lovely area with friendly staff and a good breakfast."
Central location Lovely building
Room on the top floor did not have a good view.
stayed on February 10, 2009
friendly helpful staff good size bathroom
from Swansea UK, stayed on December 8, 2008
"VERY NICE,BUT WE WOULD LIKE A BIGGER ROOM NEXT TIME"
FAB BREAKFAST,FRIENDLY STAFF
SMALL ROOM
from Godalming UK, stayed on November 2, 2008
"Our experience was a good one, with a comfortable room and friendly staff. Our room was on the top floor, probably one of the smaller doubles, best described as cosy compared with some. The car park was a bonus, not huge but we had no problem parking. The breakfast was excellent, freshly cooked to order good quality food with friendly efficient service, in a pleasant dining area. We would certainly stay here again."
Friendly, comfortable. Location convenient for stroll to town centre. Excellent breakfast.
Double bedroom & bathroom sizes on top floor rather compact for the price.
stayed on November 11, 2008
"Pleasant, relaxing, great position."
Good public rooms, welcoming staff, excellent ingredients at breakfaset, good choice of tea in room.
Breakfast chef seems to deep fry everything so lovely inggredients were rendered very greasy and unpleasant.
from Southam UK, stayed on October 14, 2008
"A good clean hotel with pleasant staff. A must if you want to park your car up for the weekend and explore on foot."
Room was very clean and no noise. Car parking was a bonus. Only 5 mins walk into the city.
stayed on November 2, 2008
Very good breakfast
The room was very very cold. Heating did not come on until late and was not on early enough in the morning to be comfortable
stayed on October 31, 2008
"Enjoyed it immensely."
Location close to Bath centre/shops/restaurants
Breakfast served VERY slowly, one hour plus! Not enough Staff....
from Wigan UK, stayed on September 4, 2008
"Great time"
Car Parking in Bath. Right in the center of Bath.
Bathroom old.
from Cowbridge UK, stayed on August 8, 2008
"Good hotel in an excellent location. Well appointed room. Slightly inflexible reception staff."
Beautiful room. Most staff helpful and friendly.
Not allowed to check in 1 hour early. 2 fire alarms in 24 hours. No bar. No ffod in the evenings.
from Strabane, co. tyrone UK, stayed on July 30, 2008
"totally relaxed few days. hotel centrally located to walk around Bath"
friendly & efficient staff
non really-maybe improve t.v. reception!
from Pembrokeshire UK, stayed on July 3, 2008
"My cousin and I like to get together once a year in Bath, which is roughly equidistant from our homes. This has been our best trip to date."
The Carfax is very central and ideally situated for all the local facilities. The ability to use the car park is a huge plus point. Excellent breakfast.
stayed on October 10, 2008
Excellent service - thoroughly enjoyed our stay
stayed on May 18, 2008
"Not much really, the website description was accurate and gave the information we required. The important thing to us was that the hotel location was central to Bath and that we could park the car within the hotel grounds in order that we could walk to the Pump Rooms to attend a seminar. We had the option of some cheaper hotels but decided to avoid them. We know that Bath is an expensive area for hotels but decided on a middle priced option to hopefully avoid some of the horrors we have experienced previously - we made the right choice."
We were concerned that we might have experienced general noise at night from the street but this did not materialise. The room was clean and bright with adequate facilities.
We found the room very warm even with the window wide open and therefore found it difficult to sleep but we do not apportion any blame on the hotel - it's just one of those things.
from Cardiff UK, stayed on May 14, 2008
"The hotel is well situated for the city of Bath, but for the price we were disappointed with the room and facilities. The lack of bar was very surprising and after returning from dining out at 10pm, wanted to relax with a drink but were unable to do so. The staff were friendly enough, although we didn't see much of them. Breakfast was very good, although the waiting staff did seem to have difficulty in realising that we had arrived, and kept us waiting for some time before taking our breakfast order."
It was clean, and the breakfast was good.
Room and bathroom were small. There was no bar available and no drinks to take to room at 10pm.
stayed on May 6, 2008
"Excellently run hotel in quiet but centrally located street. Friendly, efficient service and very comfortable and spacious room."
Quiet location, spacious and tastefully decorated
from Plymouth UK, stayed on April 23, 2008
"as summary of good points "
Good clean hotel, close to the centre of Bath. Excellent breakfast!!
from Pulborough UK, stayed on February 17, 2008
"Wonderful staff. Very attentive. Big freshly cooked breakfast included. Hotel very central, without being noisy, just a couple of hundred meters into the centre of town. Lovely old Georgian terraced building; gives great flavour of Bath. Free safe parking worked for us but I guess you might be unlucky if hotel very busy. Nice to just forget about your car as you do not need it in Bath as everything is within walking distance. We found the hotel clean and comfortable and very good value. This is the fifth time I have stayed here over about 25 years."
Fantastic staff
Bath Hotel Reviews & Booking 0.3m
Bristol Hotel Reviews & Booking 11.3m
Swindon Hotel Reviews & Booking 27.4m
Hotels near Bath Assembly Rooms 0.3m
Hotels near University of Bath 1.1m
Hotels near Prior Park Landscape Garden 1.4m
Hotels near Bath Racecourse 3.2m
Carfax Hotel - T:01225 462089
Lansdown Golf Club - 2.8m T: 01225 422138
Cumberwell Park Golf Club - 4.3m T: 01225 863 322
Saltford Golf Club - 4.6m T: 01225 872043
The Peto Garden At Iford Manor - 4.8m T: 01225 863146
"Ok but we were out most of the time"
Location really central and handy for walking everywhere, fantastic breakfast and staff in restaurant very friendly and attentive.
Check-in staff not very interested.One staff member's personal hygiene noticeably poor.Weren,t asked if we had enjoyed our stay on leaving, nor encouraged to return,nor thanked!