These comments are from previous guests who stayed at Dorset Villa and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 70% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 60% | Performance of staff |
| 70% | Overall experience |
| 70% | Overall value for money |
stayed on February 11, 2010
from Southampton UK, stayed on December 7, 2009
"Very good, would return again."
Good room. Good heating. Ok breakfast
Not double glazed room.
stayed on December 2, 2009
"excellent"
from Lenzburg CH stayed on August 17, 2009
the room was big, the B&B is very central
the room was dirty and the toast for breakfast very old.
stayed on August 8, 2009
"Would NOT recommend this guest house to anyone...more like a squat than something you pay for. Better off kipping at bus station or cardboard box"
Carpets so dirty that we had to wipe our feet on the WAY OUT of the guest house. Moldy smells throughout entire place. Saw kitchen upon arrival...hence we did not have the included breakfast.
from London UK, stayed on July 3, 2009
"Would nevert stay in this "guest house" again"
Breakfast Adequate
Filthy. Filthy Filthy wish I hadn't had this experience
from Groves, tx US stayed on June 20, 2009
"The fellow who helped us was very kind and funny, and he was helpful when we were lost on the way there. I thought the room was adorable and luxuriated in the tub! and enjoyed the pub down the road that he recommended. We got a very good deal for such a charming room."
The room was adorable and the fact that it had a giant tub was such a pleasant surprise! A choice for a hearty breakfast was also excellent, especially with our plans to sightsee and travel for the entire day.
The only two small problems: 1. Street names in Bath are irregular, and it was hard to find the hotel, especially when we made the mistake of using the poorly labeled bus system. Detailed directions at booking would be very helpful. 2. The option of getting a small fan for the room would have been nice, as it was rather warm the night we were there.
stayed on June 9, 2009
"Very nice."
Our breakfast was very big with unlimited tea and fresh coffee. Staff were very kindly and so close to the centre. Quite old fashioned pictures and furnishings, but I liked this.
from Winnipeg, manitoba CA stayed on May 25, 2009
"Out of 20 nights in bed and breakfasts, this is the only accommodation we would NOT recemmend "
Staff directed us to good local pub for dinner
Hotel very dirty, not acceptable. Handed in a dirty towel to be told, it is only for use on your feet when getting out of the tub. No shower. Water very very hot burned my foot and not able to mix it with cold to make it useable
stayed on May 13, 2009
"OK for an overnight stay and the time we spent in it. Would have been very disappointed if staying more than two nights."
Breakfast excellent, staff friendly, bed comfortable and clean bathroom/linen. Reserved parking at rearat a cost which was good as we travelled on motorcycle.
Room a little outdated. Dirty, marked carpets to stairs generally and ceiling/wall furniture dusty and cobwebby. No shower in the family room.
stayed on April 3, 2009
"most enjoyable."
Very Comfortable beds Breakfast good Nice and warm.
All acceptable for short stay - shower very weak! No hairdryer in room. but I didn't ask for one
from Bratislava SK stayed on April 1, 2009
Good location, easy to find, very friendly staff.
Poor cleanliness in the rooms carpets, blankets. En-Suite = in the coridor...
stayed on April 27, 2009
"Very enjoyable"
Very kind and helpful host. Very convenient location. Nice, spacious room with excellent beds. Lovely breakfasst room.
No bad points
stayed on April 25, 2009
"Worst I have stayed in."
It was in the right town !
Shower in the bedroom and could not get hot water. Furniture falling to pieces. No remote on TV. Mattress older than me 56! Entrance through the kitchen. Kitchen is an operative word. No staff on premises. Outside in need of urgent repair. Having seen the kitchen I did not stay for breakfast.
from Leicester UK, stayed on April 20, 2009
"Overall very friendly and pleaseant and helpful. Clean and tidy. Excellent breakfast!"
Overall very pleased.
Room could do with a bedside lamp .Shower a little slow
stayed on March 2, 2009
"Shocking experience, would never stay there again!!"
Soft toilet paper.
Extremely dirty & smelly - house smelled of damp and sewage; grimy bath tub with no shower-head & very unclean carpet - we could not take off our shoes; extremely unclean dining room had to clean cutlery before using it and napkin was BLACK!!; found litter of guests before in room & dining room. There seem to be some kind of bugs as we keep finding bites on our bodies.
from Cambridge UK, stayed on September 14, 2008
"My stay was unpleasant. I did not want to spend any more time in the place than I had to and was glad to check out."
Close to the centre of town
The landlord does not live on the premises and there was no one to greet my mother and me when we arrived, in fact we saw no-one till the following morning. Room keys were left in the door and a handwritten note on a table told us which room belonged to us. The outer front door was left open and may have been open all night leading to a feeling of insecurity. Our room had clearly not been vacuumed. The carpet was stained as were the hall and stair carpets. The bathroom extractor fan was caked with dirt. The only toiletries in the room were 2 bottles of liquid soap. The hand towels in the bathroom were stained and looked dirty. A plug socket outside the room was coming away from the wall. The television only appeared to receive ITV and Channel 4. The private car parking consisted of 2 bays behind the house which were difficult to get into.
from Marple UK, stayed on February 17, 2009
"Very good accommodation."
The staff were extremely helpful and friendly. The food was plentiful.
from Sheerness UK, stayed on February 4, 2009
"very quiet place, near local ammenities"
john was very helpful, as our car battery was flat and he helped us to get started
from V.frölunda SE stayed on January 23, 2009
"Just like it"
we was very pleased to stay here - friendly - cosy - all you want for breakfast - nice room - very near to the town
from Providence US stayed on December 26, 2008
"Thoroughly enjoyed my stay. The location was excellent; close to shops and tourist spots. The owner were lovely and the English breakfast they served each morning was the perfect way to start each day."
from Liverpool UK, stayed on December 12, 2008
"I enjoyed it"
Clean, very comfy bed. Very good location for theatre
stayed on December 10, 2008
"I have staed here a few times - close to City centre, clean and friendly"
friendly home from home enviroment
stayed on December 10, 2008
"We will pay more next time in order to get higher quality accommodation"
Suited our purpose - shopping - close to city center - with car parking
cleanliness
stayed on December 8, 2008
"had a really enjoyable stay in bath and really liked the place. not great for driving though. lots of traffic jams and nowhere to park."
all facilities in room worked fine. close to town centre.
nobody around to welcome us, just a note stuck on the entrance mirror telling us our room number.room was dirty. room for only 2 cars to park and the nearby public car park was expensive.
stayed on December 1, 2008
"Good"
Good value
Need better directions to hotel.
stayed on August 11, 2008
"Area good easy access to town. Would not use facility again."
Propriator very friendly and helpful. The room was large and had all necessary facilities.
Carpet was filthy and full of mould. Sheets were not clean, small blood stain observed, but that was an indication that we had to sleep on someone elses sheets very unhygienic. Bathroom dirty, toilet full of faeces and bath not cleaned. Tiles and grouting dirty. Kettle dusty and full of fatty hand marks. Window pains dirty.
stayed on October 27, 2008
"ok for one night but would not have stayed longer"
staff very friendly and food good
carpets were dirty and the kitchen was a mess. car parking was a joke for
stayed on September 29, 2008
"Very poor"
None
Room was very dirty and in need of new furniture/carpets
from Shrewsbury UK, stayed on November 16, 2008
"Would definately not stay there again. the owners were lovely however should not be excuse for the general cleanliness of the property. the cost of the stay was alot less than other hotels and were one of the very few who allowed you to stay for one night only however the cost should have been even less."
The owners were frienddly
The hotel cleanliness was appalling! The carpet throughout the hotel was filthy including the room. The room was very basic and only had one tea bag and one coffee sachet with one opened sachet in the bowl. the room looked as if it had not been cleaned. It was so off putting, we did not stay for the breakfast.
stayed on October 22, 2008
clock in room was set 1 hour behind local therefore we missed local bus tour of stonehenge and cottswolds.
stayed on October 7, 2008
pleasant, convenient location, unpretentious, nice little room
I couldn't lock my door from the inside although the locked looked as if it should work. There was no one to ask when I realised this. The breakfast wasn't hot and was unappetising, The tea wasn't nicely served and the dining room didn't seem as fresh and clean as the bedroom.
stayed on May 8, 2008
"I didn't like the hotel because it was quite dirty and smelly and there was no one to contact or to ask for information, I couldn't use the car parking because I didn't even know where it was. However, the staff was very nice during breakfast and the breakfast was OK."
The location was good
There was no one in reception all day, if there was any problem you had to phone. The front door didn't lock. The hotel was dirty, although the bed linen was clean
stayed on August 13, 2008
"Enjoyed it"
well-organized, good communication, good food breakfast; people seemed thoughtful and caring, great location
Quite small - somehawhat cramped in space, mattress somewhat lumpy
stayed on July 28, 2008
Good location
The breakfast was very bad. The bread was weeks old.
from Romford UK, stayed on August 10, 2008
"Pleasant Guest House that is very well situated within close proximity of all Bath attractions which helped make our short break a nice break. Owner was very approachable. Very good breakfast choices, served in reasonable time. Very well situated for within close proximity of all Bath attractions"
Very good breakfast. Fairly comfortable room.
stayed on July 22, 2008
"Our stay was OK. The picture on the internet of the premises is very misleading as I though the building was much larger."
The manager of the hotel was very friendly.
I missed where it said on the internet that you had to book a parking spot. I just read "parking at the back of hotel". I assumed that was all I needed to do. It was an inconvenience to have to park in a public car park for the day. The hotel manager suggested we leave the car on the street at the front of the hotel after 8.00 pm. We had to retrieve the car at 8.00 pm from the car park and then move it back to the car park before 8.00 am the following day. It was very inconvenient. I would suggest that the advertisement should show the parking conditions in large print. Luckily we were given a room on the ground floor as there was not an elevator. We are both over 60 and could not have taken our cases upstairs as they were very heavy.
from Sandhurst, berks UK, stayed on July 1, 2008
Internet booking
extremely poor performance of staff
stayed on June 15, 2008
"Friendly staff,and pleasant B+B in very good location. However attention to detail was poor and lack of service from staff led to customer neglect. "
friendly staff, good price, in good location.
Long check in process as the staff were not present,other guests also waiting, had to phone staff for instructions. Staff were not seen until the following morning.There were also dirty sheets outside our room as we arrived, blocking the entrance. The bathroom door handle also fell off in our hands and there was no TV remote making it very difficult to change volume. Staff were also unavailable when ready to pay.
stayed on June 13, 2008
"ok,good for value."
big room, adequate space.
spider webs in room
Bath Hotel Reviews & Booking 0.3m
Bristol Hotel Reviews & Booking 10.8m
Swindon Hotel Reviews & Booking 28.0m
Hotels near Bath Assembly Rooms 0.3m
Hotels near Prior Park Landscape Garden 1.6m
Hotels near University of Bath 1.6m
Hotels near Bath Racecourse 2.9m
Dorset Villa - T:01225 425975
Lansdown Golf Club - 2.6m T: 01225 422138
Saltford Golf Club - 4.0m T: 01225 872043
Tracy Park Golf & Country Club - 4.7m T: 0117 937 2251
Cumberwell Park Golf Club - 4.8m T: 01225 863 322
Close proximity to town centre and restaurants.
Breakfast service very early finishes at 9am on weekdays, not sure about weekends and was not informed of this when checking in or mentioned on any notices. Though the gentleman did agree to provide us with breakfast as we got down just on 9am.