These comments are from previous guests who stayed at Mercure Francis Bath and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on November 4, 2009
stayed on August 3, 2009
"Overall good experience."
Pleasant well decorated bedroom and bathroom. Friendly staff.
Thin ceiling allowing noise to penetrate from movement in an upper floor.
from Romford UK, stayed on April 15, 2009
Friendly staff
appaling lunch
stayed on March 2, 2009
Central, friendly and busy
Hotel a little worn around the edges
from London UK, stayed on January 27, 2009
Very friendly reception staff Helpful cleaning staff
Stoppy porter, who told me to park my car in an inaccessible slot, then got irritable when I couldn't easily reverse it out around other cars he had blocked around it
from Addlestone UK, stayed on December 9, 2008
"A lovely hotel, the staff were very welcoming on arrival. Could not find out from website the cost of breakfast. Thought £13 was quite expensive but the breakfast was good. Overall really happy and will return."
stayed on September 9, 2008
"Overall a very pleasant stay in a very comfortable hotel, where the staff were very obliging. "
The room was very pleasant and we were upgraded possibly due to a wedding in the hotel, however, a very nice surprise. Staff were very good in all parts of the hotel and a very relaxed atmosphere. Location excellent.
from Essex UK, stayed on September 14, 2008
"very enjoyable"
clean, modern, central to Bath
from London UK, stayed on August 19, 2008
Location, friendly staff, great view and furnishings
Room smelt a bit musty, lack of fridge in the room
from Paignton UK, stayed on August 19, 2008
"Lovely hotel which suited our needs fully. A short walk to the city main shops / attractions."
Great central location. Nice room. Very comfortable bed - the best ever slept in! Car parking price reasonable and a space was available. Porter also helpful.
Wine prices are expensive as is the Breakfast. Good choice of food though. Buffet style with plentiful hot and cold selection.
stayed on August 2, 2008
"would stay again and recommend to friends"
Excellent central point of amenities
stayed on December 11, 2007
The rooms were large in size.
The decor needed a good spruce up. The wallpaper in our room was falling off in places.
from Southampton UK, stayed on August 10, 2008
"Good value for money"
Nice room, very quiet. Bad very comfortable. Ezxcellent night's sleep
Television - very small, old style, poor signal
stayed on November 28, 2007
"When arriving at the hotel we were greeted by an incredibly rude receptionist who insulted all members of our party. AS young professions, we are all used to having to spend a considerable amount of time in hotels i can honestly say it was the worst service i have ever received. Your receptionist is truly terrible."
the room was clean and the bathroom very acceptable
the staff
stayed on February 19, 2008
"having read the other reviews i was a little aprehensive but found the hotel to be lovely. i guess you should take these reviews as a guide only, as a lot of different factors can affect your stay and also some people like to complain just for the sake of it!"
we were given a free upgrade without asking to a 4 poster bed on arrival which was lovely. the receptionist staff were very friendly. the position of the hotel was excellent. although we only stayed the one night the hotel looked after our bags the next day free of charge. would definately recommend and stay again.
the hotel was in the process of being renovated but we didn't hear or see anyone during our stay. the room was a little tired but its a very old building and it did not put us off at all.
from Leominster UK, stayed on March 9, 2008
"We feel we have made the necessary summary above. However,check in was particularly helpful providing information on locality."
Location, availability of parking, cleanliness, helpfulness of staff
Room and equipment needed updating, but it all worked.
from Gillingham UK, stayed on February 25, 2008
The best thing about the hotel was the location of it-right near the shops!
stayed on November 7, 2007
"The service from the staff was friendly but professional. A good experience and would book again. A very clean and comfortable hotel and great that it is in the centre of town."
the hotel is in a great position within Bath, and had a comfortable welcoming feel about it. The bathroom was spotless and had a great shower!!
from Stone UK, stayed on December 1, 2007
"I have stayed at the Francis several times & have always been satisfied with the services available & the helpfulness of the staff."
A good central location in Bath.
Room was very warm & the air conditioning had little effect.
from Stoke poges UK, stayed on November 5, 2007
"Hotel is undergoing much needed renovation. Unfair to make comment whilst work is ongoing. Staff were helpful and friendly, doing their best under the present conditions. I was upgraded to an executive twin room yet still the shower and also the bath taps had faults. Breakfast was good and freshly cooked to order."
from Bristol UK, stayed on November 3, 2007
"Very central,friendley staff,lovely room,would go again."
from Bolton UK, stayed on October 30, 2007
"I did some research before I booked this hotel and I was not disappointed with what I found. There is a lot a history to the hotel itself from it's beginning as houses to the bombings of the 2nd world war. Well done to everyone at the Francis for making our stay wonderful."
The history of the hotel. The magnificence of the hotel. The cleanliness, the friendliness and helpfulness of the hotel staff. In total just about everything.
I am pleased to say there was nothing that I was dissatisfied with.
stayed on October 22, 2007
"Overall stay was good, the service at the hotel was also good, although our bedroom was in need of a little up dating."
Excellent location.
The hotel could do with a little TLC in places.
from Aldershot UK, stayed on October 5, 2007
Lovely drapes and bedding. Plenty of hot water and good facilities in the bedroom. Very little noise from within the hotel.
Squeaking floorboards - both in our room and the room above us. Quite noisy from outside but this is a main road and was expected.
stayed on October 3, 2007
size of the room, complimentary tea/coffee/water, shower, heated towel rail
from Staines UK, stayed on July 18, 2007
Very central location. Friendly, helpful staff. Hotel has lots of character. Comfortable, clean rooms.
Only small complaints - tv in room was old, small and dodgy reception. The shower head was leaky but still worked.
stayed on July 7, 2007
Rooms were well designed and laid out and we had a lovely view of the square. Given that the hotel was a 2 minute walk into the centre of Bath it was in a lovely quiet area.
stayed on June 19, 2007
its slightly old-fashioned atmosphere which suited Bath 12.00 noon is a generous checking-out time
nothing, save I did want to use the internet and had to go to an internet cafe to do so.
stayed on May 10, 2007
good location. Helpful staff. Clean room
from Ipswich UK, stayed on May 8, 2007
"Good choice"
Location and beauty of the building
noise from the street
from Tadley UK, stayed on July 19, 2007
"Poor attitude of staff."
stayed on February 20, 2007
Nice room that was different to the mainstream hotel look, very spacious and quirky.
Equipment in the room like the fridge, stereo and TV are old and cheap, all could do with a desperate upgrade.
stayed on March 14, 2007
"The Hotel is in an excellent location and you can explore the City on foot. The Hotel looks stylish from the outside and this is nearly matched on the inside. A good breakfast. Ideal for a weekend break"
Excellent location and stylish exterior
Inadequate car parking
Bath Hotel Reviews & Booking 0.2m
Bristol Hotel Reviews & Booking 11.0m
Swindon Hotel Reviews & Booking 27.8m
Hotels near Bath Assembly Rooms 0.2m
Hotels near Prior Park Landscape Garden 1.4m
Hotels near University of Bath 1.4m
Hotels near Bath Racecourse 3.1m
Mercure Francis Bath - T:0870 400 8223
Lansdown Golf Club - 2.7m T: 01225 422138
Saltford Golf Club - 4.2m T: 01225 872043
Cumberwell Park Golf Club - 4.6m T: 01225 863 322
Tracy Park Golf & Country Club - 4.8m T: 0117 937 2251
"Very good value in a comfortable and welcoming hotel"