These comments are from previous guests who stayed at Crowne Plaza Chester and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 80% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Bangor UK, stayed on February 16, 2010
from Preston UK, stayed on October 30, 2009
"Good place to stay but food in restaurant could have been better"
Clean, welcoming and excellent leisure facilities
Restaurant & food not to the standard expected for the price paid
from Flintshire UK, stayed on September 1, 2009
"Good location for town. Hotel clean good breakfast"
Check in Desk very polite & helpful Dan
Shortage of Hotel parking Drink in bar was flat
from Hong kong HK stayed on August 18, 2009
The crockery in the restaurant was dirty each day for breakfast and one dinner. There was clearly grease on the plates and the condiments tray on the table was extremely dirty. We told the managment
from Haverfordwest UK, stayed on May 26, 2009
"very good"
location breakfast
parking
stayed on May 26, 2009
"Overall a good stay. Location was great being so close to town. "
Staff were very friendly. Room was a nice size.
Mischarged us for the room. Did not have breakfast included on our reservation, even though it was clearly on my confirmation. Upgraded us to Executive but did not include access to club room. 3 single beds pushed together is not eactly what I would call comfortable. My husband is 6ft 5 and was not able to fit. Pillows were like rocks.
from Worcestershire UK, stayed on February 25, 2009
"Very pleasant"
Very polite and helpful staff at all levels. Food good in restaurant and at breakfast
from Upper colwyn bay UK, stayed on December 16, 2008
"although only one night,brilliant!ideal location, easy walk to city centre"
very helpful receptionist.Large breakfast choices and excellent quality. highly recommend
from Swindon UK, stayed on November 6, 2008
"excellent hotel and staff and would definately recommend to friends."
pool and leisure facilities were very good with friendly staff. Breakfast was excellent.
from Alfreton UK, stayed on October 16, 2008
"we had a wonderfull time your hotel is lovely staff couldn't have been more helpfull "
from Bristol UK, stayed on October 14, 2008
"A very enjoyable stay. Close to everything in Chester."
A very pleasant stay
Lumpy mattress. Powered egg used for the scrambled egg at breakfast.
stayed on October 14, 2008
"excellent"
Staff very helpful and friendly. Location excellent. Food very good. Very satisfied
Only fault would be the air conditioning unit was not working efficiently but as it was not critical we did not report it at the time.
from Sutton coldfield UK, stayed on October 8, 2008
"Had a lovely 23rd wedding anniversary weekend, have recommended this hotel to family and friends already"
All staff excellent and very friendly and helpful
stayed as an executive guest so able to use executive lounge, unfortunately lounge so full could not use it on Saturday evening. Also pool spa not working all weekend.
from Huddersfield UK, stayed on September 24, 2008
"Overall very good, would visit Chester again, but would try another hotel due to the parking fees.Would stay again if car parking is free for hotel residents"
Lovely hotel, very good location.Friendly, helpful staff. Rooms excellent, good amenities.
Parking fees. When you are a resident at the hotel it is appalling to have to pay
stayed on August 24, 2008
"had a great weekend. stayed at the crown plaza before and also had a great weekend. everything about the hotel is good. no bad points. would definately recommend this hotel."
stayed on September 16, 2008
"Overall pleasant stay, little over priced."
Effiecient service and friendliness of staff.
Room quite small.
from Thornton UK, stayed on August 18, 2008
"Very happy"
Great location, good sized rooms
Limited parking
from Rotherham UK, stayed on August 28, 2008
"My friend and I really enjoyed our night at the Crowne Plaza. Although we didn't use all the hotel's facilities, I would recommend this hotel to other people if a good offer arose."
The hotel was in a very central position. The room looked quite recently refurbished and had good facilities.
Paying for car parking, although the public car park down below seemed more expensive.
from Llanfairpwllgwyngyll UK, stayed on August 27, 2008
"Very enjoyable stay"
stayed on August 27, 2008
"OK"
Concierge and reception staff friendly
too many guests for the size of the restaurant, booked inclusive of DBB on first evening - worst meal I have eaten in a long time - not well cooked or served. Pay TV not weorking in room, very upset 9 year old who had been promised a 'film and pyjama evening'
stayed on August 12, 2008
"Thoroughly enjoyed the weekend and the stay was adequate for the cost"
Most of the staff were willing to help
no air con in the room and it was very uncomfortable, we were not informed and olny given a fan when we complained
from Liverpool UK, stayed on April 17, 2008
"This hotel is in a good location for Chester City centre. On this occasion we had travelled by train intending to get a taxi, however on leaving the station we noticed there to be a free shuttle bus service to the city centre. We decided to try this, the drop off point was a short walk to the hotel 4 to 5 minutes, the return bus may be picked up from the same bus-stop. Check-in and out was a smooth efficient process. The room was clean and well appointed with no disturbing outside noise despite overlooking a main road. Restaurant for dinner was adequate rather than good, but no real complaint. Breakfast provided a reasonably good selection. All staff were both friendly and efficient. Overall all services were as would be expected for the price, in fact restaurant prices seemed quite reasonable for a hotel restaurant, bar prices were more in line with the premium normally paid in hotel bars. We had no negative observations."
Good central location, friendly efficient staff and overall good value.
from Glasgow UK, stayed on July 22, 2008
"Good quality hotel with a few weak points."
Rooms are very comfortable and well equipped.Fittings are in a good state. The public rooms are attractive.
Food quality is not up to the room standard and service of food in the bar is slow.
stayed on May 14, 2008
"The extractor fan was not working in the bathroom.It would have been helpful to have been told that the car park was £7.50 a night when we arrived to have given us the option of parking eleswhere e.g. The holiday inn carpark is free to park and is just down the road. We would of liked to have had a few drinks in the hotel bar but at £4 for a vodka and on a tight budget that was out of the question. On a positive note it was great that breakfast on Sunday was until 11.30am and what a fantastic choice."
The staff were very friendly and helpful at all times
The window could have opened slightly more than it did. The extractor didnt work in the bathroom and you needed a degree in electronics to work out the air conditioning. I put my card in as requested but there was no booklet to explain what everything meant.
stayed on May 21, 2008
Breakfast was superb and location of hotel was excellent - just off main thouroghfare of chester
from Halesowen UK, stayed on May 9, 2008
The overall look. Excellent lighting and lovely room layout.
Noise from outside on our second night. Very noisy person shouting for at least 15 minutes.
stayed on May 8, 2008
"A friendly welcome, high standard of accommodation, fabulous location so close to town and all amenities."
location, quality of room, quality of food
from Barnsley UK, stayed on May 8, 2008
"The dinning room staff were excellent."
It was so central
from Derby UK, stayed on May 4, 2008
"Restaurants, which are best, distance from hotel, price range. parking! £7.50 a day soon adds up. older travellers would appreciate discount parking.This is obviously for when I get older."
central location/contempory funishings
price! cheeky aren't I, discount at weekends for none business travellers would be nice.
stayed on April 30, 2008
"Extremely helpful staff and the special offers available made it a most attractive package. Standard of cleanliness first class, noise level nil and wuality of food extremely good. Wide choice at all meals. Very good value for money!"
Everything was excellent - nothing to compain about at all.
stayed on April 28, 2008
Breakfast. Location.
No Robes in the room, however this was quickly rectified by housekeeping who responded imediately. Eroneous bar bill on checkout. This too was quickly resolved
from Bradley wrexham UK, stayed on April 28, 2008
"everything was fine and would recommend the Plaza for anyone staying overnight in Chester/."
clean,neat and organised
from Wolverhampton UK, stayed on April 28, 2008
"great"
stayed on April 19, 2008
"The location is excellent right in the centre of Chester. The food and service was good, the staff very friendly making us feel welcome. The leisure facilites were good. The room was very good - the bed was especially comfortable. All in all a very good hotel - worth the trip."
The staff were very pleasant and efficient, the hotel's amenities were all very good
The parking - I would not have been happy if I had had to park in the public car park.
stayed on April 9, 2008
"Overall good clean hotel with pleasant staff. Dinner good and reasonably priced. Forget breakfast delivered to your room, over cooked, swimming in beans and rubber eggs. Club room facilities added bonus."
Clean, compact room and the use of the Club lounge
Night time activity could be over heard from joining rooms!
from Leigh UK, stayed on March 26, 2008
"brilliant place to stay great food and realy nice staff ,just like to add the swimming pool lad paul was a realy great lad and very good at his job nothing to much trouble for him at all he is a star"
very clean and modern
from Stockbridge hants UK, stayed on March 18, 2008
"A well sited hotel within the city walls.Finding our way via the one way system was a bit fraught but we got there in the end! The booking confirmation shows directions ONLY from the North and motorways.As we were travelling from the South M5,M6,M54 and then A41 we were on our own!"
Everything worked as it should
As usual in UK temperature in Corridors and rooms kept too high which I find oppressive.
from Liverpool UK, stayed on March 14, 2008
Room was dirty
from Boston UK, stayed on March 13, 2008
"Very good staff Clean roof but a little small and poor view"
Attentiveness of restaurant staff.
The deal included evening meal but about half the menu had additional costs.
Chester Hotel Reviews & Booking 0.2m
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Crowne Plaza Chester - T:0870 4421 081
Chester Racecourse - 0.2m T: 01244 323 170
Chester Golf Club - 0.6m T: 01244 677760
Upton By Chester Golf Club - 1.9m T: 01244 381 183
Vicars Cross Golf Club - 3.2m T: 01244 335595
"good."
room was very clean and good location
pool disapointing