Guest Reviews of Barcel￳ Edinburgh Carlton Hotel

"Our group of friends enjoyed the hotel and the standard of the accommodation."

Spacious room, clean bathroom

Our luggage was lost and the staff unable to provide phone chargers or anything other than a toothbrush to us.

"As someone who has stayed in four star hotels all round the world on business I can categorically state that this hotel does not merit four stars."

Some of the hotel staff were pleasant and obliging.

1 Hotel shabby and in need of refurbishment particularly bedrooms, judging by my own. Worn/stained carpets and furniture, disgustingly discoloured grout and mastic etc. 2 At no stage was I told that the hotel restaurant would be closed all over Christmas, unless you had booked a short, cheap Christmas break. As someone who had, in contrast, paid over £1000 I was told that I could be treated as a "non-resident" and allowed to book Christmas meals. However, when I tried to attend one I booked, I was informed that, instead of joining the other guests for a gala evening with music I would be required to eat my meal in a separate room on my won. I retired to my bedroom in tears - this is an appalling way to treat a guest.

"I really enjoyed my stay."

excellent location excellent value for money fabulous view attractive lobby large, spacious room

room was too hot and we could not seem to adjust the room thermostat to make it comfortable Caesar salad not really a true caesar salad; however, my pork dish was excellent

"really enjoyed it."

staff courtesy and efficiency

when booking a weekend different rate for fri night and sat night

"good"

clean, well located, massive bed

had to call for more towels as after coming out the shower we discovered we had 1 towel for two guests

"excellent"

the fire alarm experience was also very well handled.

"I would definately stay again and recommend the hotel to friends."

Fab leisure facilities. Very nice rooms and staff were helpful and smiled alot

"Generally good, may stay again if they have better offer!"

Very spacious room with the view of Arthur Seat.Staff are courteous, close to royal mile, very convenient.

The air conditioned temperature would be not enough at hotter days, too dim at swimming pool area, can add more varieties on breakfast food as compared with other leading hotels.

"Hotel generally ok but delay in getting the room spoilt the stay."

spacious room, nice view as had a back room

TOO HOT EVEN WITH AIRCON HIGH. Room was not ready at 200, had to wait till 245... not good as had a wedding at 330...

"Enjoyable but could have been better"

Fantastic location

Tired pool area - expected better from Barcelo group. Room sometimes cleaned late in afternoon and tea, etc not always replenished

Excellent evening meal! Great location right near Waverly Station.

"After complaining about our first room we were moved to a much nicer room, but we were only there for 2 nights so it did spoil our weekend."

Position of the hotel to the city was excellent

The first room we were given at 12.45am was in the converted attic and extremley poor, decor, bed everything.

"Overall an enjoyable stay but we barely slept and returned home more exhausted than when we left!"

Food at the hotel was excellent. Bar is nice, friendly and comfortable. Staff are helpful and friendly. Very well positioned hotel, great for all amenities, Royal mile, restaurants, bars etc.

Two lights in the room didn't work. The windows don't keep any outside noise quiet so sleeping was very difficult. The radiator didn't turn down, regardless of how much the dial was twiddled, which meant that to keep cool the air conditioning had to be on full all night, which added to the noise and made sleeping even more difficult than it already was.

"Super position but needed update and better food"

Temperature

Breakfast rushed. Room poor needed updating

"Really enjoyed it."

Staff friendly, good food, Evening meal restaurant service excellent.

Room needed dusting around the edge of the carpet and on television stand. When we booked in it had been booked in my forename instead of surname.

Staff - very helpful and friendly without overdoing it

Lovely clean room and large bed. nice bathroom, clean pool, good location

"apart from the mix up with our booking price we were perfectly happy with the hotel and its staff. would reccommend the hotel to anyone wishing to visit edinburgh - would just say take a copy of your confirmation email with you so you have proof of the price you booked for. the actual booking process on the internet site was fine, would use it again"

hotel was smack in centre of edinburgh so whatever you wanted was nearby. hotel itself was clean, staff were helpful, food was good

wasnt at all happy with problems we encountered booking in - was good job i had taken a copy of the email confirming our booking and the price we had booked at because when we booked in at first they couldnt even find our booking and then they were trying to charge us alot more for our room and were saying breakfast was not included. was embarrasing having to prove what our booking details were. also when we went for breakfast the first morning we wernt even on their list and then on the third morning we were told we had to pay and then had to wait whilst it was sorted - all this with other guests staring at us - all extremely embarrassing

Location

Extra bed was poor I think.

"everything was fine---good position in town, helpful staff, clean,good bedroom"

lovely comfortable beds, tea-making equipment, very good breakfasts

loose tiles on bathroom floor

"Our group were extremely satisfied with our experience in staying in this hotel and would recommend it wholeheartedly to anyone."

Location was excellent. Staff were extremely willing to assist and oblige in any way possible.

Rooms little bit too warm at times and with window open noisy.

"Description of the hotel and facilities were good and we would certainly stop at the hotel again"

Would have expected to see the restaurant menu in the room as you had to go to the restaurant each day to look at the menu

"I asked for a room at the back of the hotel as I had read reviews that these were quieter. Although the view was fantastic, it overlooked what I can only assume was the kitchen roof, and also air conditioning units which emitted a humming noise all night. A couple of lights in the room did not work and a mirror in the bathroom was hanging off. If you use the room as a good base to explore the city rather than a luxurious get away, you won't be disappointed. The room was reasonably priced, given it's central location; on the doorstep of the Royal Mile and only a couple of minutes walk from Princes Street."

Good central location for shops/restaurants.

Room dusty and not everything working.

Hotel was lovely, room was lovely nice and big

It was central in an excellent location.

Central location and great facilities

It was central and a very nice hotel.

The service

"Generally enjoyed our one night at this hotel because the room was beautiful. Sleep deprived from the street noises but I think one must expect this in this location. Hotel staff definitely not as freindly as in Canada. I would have liked to have known that the hotel street is above the Waverley train station street as we walked quite a distance with our bags before we discovered this. We then climbed multiple stairs up one close before we reached the hotel level which by the map I thought was right next door."

Beautiful big room with high ceilings, large window overlooking Royal Mile.

Because of location it was quite noisy until about 0300 a.m. because of bars etc across the street.

conveniently located

for the price I have to pay, the hotel is too much worn out, the service is poor and inefficient.

"Disappointing experience for the money. While the hotel was fine the noise from the street was terrible - mostly the buses and as the windows could not be closed it was not a relaxing sleep."

size of the room and bathroom facilities

the noise was terrible and the windows could not be shut to block out the noise, sleeping was difficult as a result.

"All staff including chamber maids ,cleaners, etc, were always smiley and said hello. Would come back again when in Edinburgh but perhaps get a rear facing room."

Fabulous room, very comfortable.

Noise from the street kept us awake most of the night! We appreciate it was a Friday night! Triple glazing may help!

"I was very disappointed with the standard of this hotel. The location is excellent and the staff are generally helpful but the room was of a very poor standard. It was located beside noisy extraction fans. It had not been hoovered properly, the bathroom floor had not been cleaned - there was talcum powder on it. There were brown marks on the grout in the bathroom and the decor was generally tired. It was poor value for money."

It was central.

The room was situated beside noisy extraction vents. The room was shoddy and neither it nor the bathroom were adequately cleaned.

"This hotel is easy to find, the staff are very helpful and informative. Rooms are of a good size and use quality linen but don't expect large bath towels. Overall, I would recommend this hotel."

Excellent for the train station, centrally located and comfortable

It was unfortunate that the room had not been checked thoroughly. A member of staff had to come and collect some underwear of a previous guest.

"We had a lovely visit to Edinburgh and the central location was wonderful. When we checked in and witched rooms, weren't told about the noise ramifications of the change. I'm not sure we would have changed rooms if I would have known we would be overlooking the street near a busy corner."

Convenient location

Noisy outside

"Overall a good hotel, large room let down by noise insulation from outside and minor cleanliness issues concerning bathroom tiling"

room size large, lovely window, tea making facilities

no shower plastic hair cover, bathroom tiles showing meldew, worst feature - noise from outsidevery loud at 02.00 am, limited milk for tea making, no sewing kit

"The hotel was beautiful. the location close to the centre of edinburgh ideal. the staff reall friendly and helpful. if i visit edinburgh again would use same hotel but would ensure i stayed sat to sun to take advantage of free on road parking due to absence of free hotel parking . my only criticism."

very comfortable.great location.staff extremely friendly and accomadating when we needed to change our room or seek advice.

the absence of free parking

"Liked location, bathroom in our room was really nice. some parts of the hotel need a revamp - swimming pool, bar."

location

leisure centre needs a revamp, stains on chairs in our room and in the bar