These comments are from previous guests who stayed at the The Newington Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on March 2, 2010
stayed on March 2, 2010
"would stay again when we come back to york"
lovely clean room.in great location of york.nice breakfast.
no bad points
stayed on February 19, 2010
"It was adequate but it was nothing like the impression we were given on the internet sites that advertise this Hotel."
It was generally clean and provided parking was good. Breakfast not too bad.
what you were promised on the Internet was not what you got in person. Coach house out dated and poor facilities in the room we stayed e.g had to buy our own kettle, shower head held by cello tape
stayed on February 8, 2010
"We enjoyed our stay and have recommended the hotel to friends."
Staff all helpful and friendly. Bus stops immediately by and opposite the hotel. Pool was adequate temperature. Plenty of car parking available in the grounds. Good variety of food for breakfast.
Nothing to report.
from Penymynydd UK, stayed on January 5, 2010
"generally comfortable & fit for purpose -I would not hesitate to book again, "
bed linen extemely clean. breakfast excellent. extremely reasonable tariff.
not really a bad point but I would have liked to have used the pool, only to be told that it wasn't heated properly as a part was awaited to repair - not a chance I wanted to take in January !!
stayed on December 2, 2009
"my sister and husband me and my wife had a fantastic weekend and will definetly be going back in the future "
good points the room breakfast staff not far from the city
cant think of any
stayed on September 22, 2009
Old television. Hallways and stairways need repairs.
from Newcastle upon tyne UK, stayed on September 4, 2009
bed was very hard.
stayed on September 3, 2009
"Rooms are basic but clean. It served it's purpose. We didn't use the swimming pool but it looked clean and welcoming. Breakfast was nice with organised staff."
stayed on August 9, 2009
"Enjoyed our short stay"
Excellent room,good breakfast.
Bar prices very steep,unable to open window in bedroom
stayed on August 7, 2009
"very nice hotel, near city centre and very affordable"
Great location. great price
from Edwinstowe UK, stayed on August 4, 2009
"Overall it was a nice place to stay, handy if you want the York Races, being right next door."
The Food was very nice. The bedroom was also very nice, we were in the coach house, which is not atached to the main body of the hotel but had our own seating area, much like a mini conservatory. Nice!
I have never slept, or tried to sleep in such a hard bed. I think I would have been more comfortable on the floor. Are all the beds like this I wonder?The pillows are very thin too. The hotel has a nice little pool and a sauna, however, it is promoted by the staff but it is not until you read the hotel bible so to speak that you find out the sauna is not included in the price of your stay and is chargable at £5 for half and hour. The older lady in the restaraunt is a little over bearing calling the men "Sir" and the ladies "Love". I know she is only trying to be friendly but I think she forgets there are people from other countries who just do not get her humour, as I noted on more than one occasion with an american couple, also it comes across as a bit patronising too! The shower had no power behind it so it was difficult to rinse off the shower gel and it was either to hot or to cold....hence I sent my partner in first!!!!!
stayed on August 3, 2009
"Good"
staff were friendly. Breakfast was great. Location was good as we enjoyed walking into town, only took 15 minutes to reach town.
Swimming pool was not in use ? maintainance work, we were not informed of this on arrival.
from Neston UK, stayed on July 15, 2009
"excellent"
good breakfast , nice staff, comfy beds, swimming pool
from Huddersfield UK, stayed on July 14, 2009
"the hotel was very good it was clean and the staff were helpfull in every way we will come back "
very good staff were very good the breakfast was very good overaul pretty good
bed was quite hard and the pillows also there was some noisy guests
from Hull UK, stayed on July 14, 2009
"Excellent, the breakfast set us up for the day!"
Excellent staff Great location for York Races
stayed on July 9, 2009
shower pressure great, good location and helpful staff
rooms poorly soundproofed and breakfast wasn't great
from East cramlington UK, stayed on June 30, 2009
"Very pleasant stay I will use this hotel again next time I,m in York"
Quick check in very good staff nice pool,lounge and bar 24hr service and an excellent breakfast. Well stocked tea 7 coffee in room.The very comfortable bed and a quiet room gave us a good nights sleep.
Squeaky floor in toilet/shower room
from Keighley UK, stayed on June 9, 2009
"staff we encountered were polite, especially breakfast staff - bed linen and towels clean - room and decor and furniture particulary bad."
Staff very friendly, polite and nice
Decor of the hotel very poor - dated and unkempt - Bath had a leak, poor equipment in the room - very dated wall mounted hairdryer - furniture chipped varnish and paintwork, dirty upholstery - very poor standard for such a beautiful building. You must be expecting complaints if you are asking people not to use this form but to refer for further information, cooked breakfast was very megre - the hotel could be presented in a much more satisfactory way and would encourage more business and more pleasant reviews
from Preston UK, stayed on February 24, 2009
"dissapointed with the room given the price and nothing like the pictures on the internet"
proximity to city centre
rooms very small in desperate need of decorating and modernising
stayed on February 19, 2009
"Outstanding value for money"
Good location. Parking facilities
Room overheated, could not turn off radiator
stayed on January 27, 2009
"Even though i was dissapointed with the bedrooms myself and my daughter had, we enjoyed our stay and i would certainly come back again."
We found the hotel staff to be very friendly, and the ground floor of the hotel to be excellent
I found the hotel bedrooms to be very tired
from Stockport UK, stayed on December 9, 2008
"Had a pleasurably break. Would stay here again"
Nice hotel, easy reach of York, friendly staff and lovely room.
car park was icy, and could have done with gritting
stayed on November 3, 2008
very friendly service and great breakfast
stayed on October 29, 2008
breakfast ok
the room had a 1 1/2 inch cigarette burn in the bathroom floor. The tv was stuck together with tape and did not carry a portable appliance test label, the room needed attention to the paint missing on the windowsill, a strip was damaged on the dressing table and the door spy hole was forced woth what looked to be a tool at some stage. Despite a
stayed on September 16, 2008
"Only there for one night - perfectly satisfactory. Close to city so ideal for getting into centre without need of own/public transport"
Four-poster bed a bonus; plenty of space in room. understand we had an upgrade, though, so can't always expect this for room rate we paid.
Car park entrance not adequately sign posted from road.
from Middlesbrough UK, stayed on September 12, 2008
"Really enjoyed it and will use again"
Excellent hotel close to city centre Room and breakfast were very good Staff very helpful
from Shropshire UK, stayed on August 6, 2008
"ok. good thing it was summer time and not winter."
good.food comfortable bed general cleanliness ofroom ok
the toilet had been left dirty,no hot water in the bathroom,and nothing was reduced of the bill.
stayed on August 27, 2008
"VERY GOOD"
EXCELLENT VALUE FOR MONEY. ROOMS SPOTLESSLY CLEAN WITH BEUATIFUL WHITE LINEN. HELPFUL FRIENDLY STAFF - WELCOMING
COULD LOOK BETTER FROM THE OUTSIDE
from Nottingham UK, stayed on August 15, 2008
"enjoyable"
Staff friendly large room
Had to stay in coach house boiler broken so no hot water min main hotel
stayed on July 2, 2008
"Had a good stay apart from no sleep!"
Hotel was excellent,very clean,good location.
Had a party of cyclists staying! noise from the bar until 4 in the morning, our rooms were over the bar! had no sleep
stayed on June 25, 2008
"very pleasurable stay"
Good clean hotel, breakfast tasty, staff friendly
Bedrooms could do with updating
from Hove UK, stayed on June 14, 2008
"This place was very good value for money, the room we had was fantastically spacious. Staff were friendly, location good. Recommended place to stay when in York."
The room we had was very large, with large bathroom, clean, tidy, very sweet place. Close to town 15min walk, car park, swimming pool. Lovely bath!!!
Breakfast dishes were not properly cleaned both mornings, but still a very lovely place.
stayed on May 29, 2008
"Hotel felt tatty,dark and depressing and breakfast was not very good. However, stay was saved by pleasant staff."
Convenient for town centre, Staff polite and helpful
Accomodation felt out dated and in need of modernisation. No parking spaces when we arrived due to a party in hotel.
stayed on May 20, 2008
location friendly staff and value for money
nothing
stayed on April 6, 2008
"The staff were all very friendly and helpful. The hotel is on a main road into the city centre but the hotel itself is very quiet. Its a long walk into the centre but straight forward and there are plenty of buses to catch. The room was clean, as described and well furnished. The restaurant in the hotel provided a varied menu at a good prices. We would definately go back there."
It was exactly as described. A good size room in a lovely hotel with friendly and helpful staff.
We had been looking forward to the pool but this was very small and in a quite a cold and dingy room.
from Sheffield UK, stayed on December 19, 2007
lovely room , helpfull staff . would use again
the £18 a head evening meal left a lot to be desired , poor quality . possibly it had been on a hot plate in kitchen best part of evening .
stayed on November 21, 2007
"See above"
Clean, and friendly staff
Overpriced,cramped,electrically unsafe tv.
stayed on November 21, 2007
I thought the service and friendlynes of the staff was excellent, also the hotel overall was good.
I found the room was very basic but also very clean,all in all I found our stay very relaxing, and would book again.
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The Newington Hotel - T:01904 625 173
City Screen Cinema - 0.9m T: 01904 541144
York Golf Club - 6.9m T: 01904 491 663
Cocksford Golf Club - 10.1m T: 01937 834253
Wetherby Race Course - 10.6m T: 01937 582 035
"Hotel was further away from city centre as expected "
room was ok - very basic but all that was needed
Breakfast wsnt the best, cup was dirty and eggs were overcooked