These comments are from previous guests who stayed at Comfort Inn Chester and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 80% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
from Runcorn UK, stayed on December 7, 2009
from Stourbridge UK, stayed on December 1, 2009
"Lucky it was only the one night"
Reasonably cheap, easy to book, available
Very dated decor, old small portable TV mounted high on the wall - like viewing a postage stamp, threadbear towels, flat pillows, mould on the shower mat so unusable, very noisy fan ran for ages after switching light off
stayed on October 26, 2009
"Overall good value. The plants in Dene Hotel could do with a clean and a little water but overall everything was fine."
I stayed in Dene Hotel just opposite Comfort Inn because at 9.30pm Comfort Inn had closed the reception. Dene Hotel was good value - excellent breakfast. Friendly and helpful staff.
I booked on line at 5.30pm to stay that night and upon arrival at Dene Hotel Comfort Hotel had no reception at 9.30pm they did not have any booking for me. I was put into a room on the first floor in Dene Hotel and the manager helped with the heavy luggage bec there was no lift. Room was fine but looked as though it could do with a freshen up, particularly the room front door that had numerous scratches on it and the bathroom tiles that had black mould on them.
stayed on September 20, 2009
"Not satisfied."
Cheap and easy to locate. Enough car parking.
Hotel doesnt look clean at all, and bad smell all around. WIFI in advertised and it is not availble. Bad lightinh and doors are not in good shape. No pressure in the shower and also broken shower head.Overall very bad experience.
from Coventry UK, stayed on August 29, 2009
"Adequate"
Cleanliness was of a good standard
Arrived at midday. Was told to go away as room wasn't ready. Had to pay before viewing the room. Would have asked for a better room. It was so dark had to have the light on. Outside was lovely and sunny.
stayed on July 24, 2009
"good value no frills hotel"
rooms generally clean but looking a bit tired
from Chester UK, stayed on July 7, 2009
Good access and quiet, plenty of parking space. Reasonably clean and tidy.
Telephone did not work and was not repaired during the 2 nights I was there.
from Renfrewshire UK, stayed on June 27, 2009
"excellent and if in the area again would not hesitate to book again"
really enjoyed my stay , excellent web site and so easy to book, only booked the night before , and they hotel phoned me to ask what time i would be arriving, the best value for money hotel i have stayed at by far.
from Bristol UK, stayed on June 27, 2009
"clean and tidy hotel and room. staff excellent."
check in using another hotel great idea. receptionist at comfort very helpful, polite.
unfortuneately the shower was not working at all. i assume previous occupant had left it on.
from Carmarthen UK, stayed on June 5, 2009
really pleased with the hotel and would diffinatly stay again
stayed on April 11, 2009
"OK for short stay to visit the nightlife"
Staff seem friendly
on one visit foom had no hot water for the whole stay, linen had stains on.
stayed on March 10, 2009
"never saw any staff due to late arrival and early departure but room comfortable and glad i was called ref the room key location. "
reception called my mobile to inform me that the room key would be located at the sister hotel Dene Hotel across the road as i would be arriving after 8pm.
the above information was not anywhere to be found on my booking information!
from Gateshead UK, stayed on March 21, 2009
"Very comfortable indeed. Well worth a longer stay next time. Cannot be beaten for value for money. Brilliant."
Excellent car parking facilities. Excellent location. Excellent value for money. Excellent receptionist female on the Saturday of arrival.
Breakfast finishing at 9:30 am
from Didcot UK, stayed on January 17, 2009
i book and payed for 5 nights and my job finished in 4 nights so i lost one night room rental
from Warrington UK, stayed on October 6, 2008
Cost, size and location
No Hot Water at all! No Heating. Room very cold.
from Seacliff park AU stayed on September 27, 2008
convenient to transport and town. Parking available
Floorboards. Breakfast not available on site.
from Mansfield UK, stayed on August 31, 2008
"Would only stay again if wifi worked"
Clean and value for money
No wireless broadband available although advertised
from Undy UK, stayed on August 27, 2008
"ok"
creaky stairs,ill fitting door to next room,bathroom ok but could do with a tidy up
from Belton nr doncaster UK, stayed on July 14, 2008
"Very good value for money with helpful staff"
Location staff cost ease of parking
Kettle failed to work replaced limited channels on tv
from Scarborough UK, stayed on March 19, 2008
"Staff should really check rooms BEFORE giving guests the keys,it made a very bad impression to walk into a room that someone had clearly just walked out of."
First romm given was,unmade bed,dirty towels on bathroon floor,had to go to reception to complain,then given a room that was clean.
stayed on June 8, 2008
"I will not be staying in a Comfort Inn hotel again i'm afraid and i will not therefor be recomending it to my business for usen in the future."
The staff were polite and helpfull.
The shower didn't work properly the blanket wasn't clean! The breakfat left a lot to be desired - the cuasonts were stail and the cheese slices were hard!!
from Belton nr doncaster UK, stayed on May 12, 2008
"Remains good value for money"
onvinience and helpful staff
Looking a little tired
stayed on May 10, 2008
"overall good, I would possibly stay but not in the room I was provided with. "
I found the staff excellent and very helpful, but the condition of the sofa and chair in the room were not at all clean, the room smelt a little fusty,dusty needs refurbishing, but adequate for my stay.
stayed on May 6, 2008
"Definately will stay at this hotel again"
The staff are friendly, the hotel is clean, lacks a bar but has one in a sister hotel across the road. Quite relaxing and value for money.
Do not have a bar
from Walsall UK, stayed on February 16, 2008
it was clean and tidy
it was further out of town than expected
stayed on December 20, 2007
"We required an overnight stay following a firms Christmas Party and left early the following day, so the room and facilities were adequate. However, I feel that had we be staying longer I would have paid extra for a hotel with more modern facilities."
The helpful & cooperative staff, the clean but basic room, the welcoming open fire on our arrival.
We had to fix the aerial on the TV. Found a wood lice in the bathroom!
stayed on December 17, 2007
"stayed in the coach house a seperate building at the back. Main room light didn't work. I suspect main block of hotel would be better"
very quiet
poorly repaired bed spread
from Crawley UK, stayed on November 28, 2007
value for money
parking.
from Urmston UK, stayed on February 24, 2008
"If the hotel is totally non smoking this should be stipulated clearly before I waste my time and money booking online. This hotel and all others with this policy against smokers will not have my business. Between 20 and 30 percent of the uk are smokers. Thats a lot of lost business. I would not have stayed one night knowingly."
Dated grubby decor and bath/shower facilities poor tv reception. Advertise on line as having smoking rooms which I requested. On arrival I was informed you dont have smoking rooms.Why should I pay for a room and have to stand outside in the cold or rain?
stayed on October 25, 2007
the welcome
did not stay for breakfast as 45 minute wait
stayed on October 24, 2007
cleanliness
Shower
from Silverdale UK, stayed on September 26, 2007
"I would check the room properly first. It would only be fair to try again and would probably be happy to stay in the location again provided the room was a little better. We would normally stay in a Premier Inn these days as these tend to be predictable and clean. We would only recommend this hotel with a caveat, until we had better evidence that there were better rooms."
It was available at short notice and the reception staff where helpful and friendly.
Room was stuffy and cramped. Opening the window filled the room with the kitchen exhaust. Unpleasant cooking smells. Presumably the result of a last minute room. During the night we could clearly hear the toilet habbits of the next room.
stayed on July 30, 2007
Clean, basic
room was very small, staff didn't greet you when passing, cleaning staff very noisy in the morning
from Gaerwen UK, stayed on July 26, 2007
Value for money, clean and plenty of parking space
from Bristol UK, stayed on July 18, 2007
"It was a nice stay overall, just some issues the first night with noisy neighbours, and the fact that there are no staff available after 9.30pm and the hotel is left to its own devices."
It was clean and tidy and private
Lack of sound protection between rooms
from Leatherhead UK, stayed on June 27, 2007
Freindly small hotel in good location
bathroom was a bit dated
stayed on June 12, 2007
"I am bit disappointment because all staff are no sign language and my room got TV but no subitiles."
room clean good
no awarness about Deaf
stayed on June 8, 2007
"Clean, comfortable, - completely met our admittedly simple needs - and the best price we found in a 2 week UK tour. Located about a 15 minute walk from the walled city, it's a good place to park if you're doing tourist things as well."
Good location, excellent value
stayed on June 6, 2007
"Value for money."
Excellent value for money and very clean. Reasonably located; only
It was very noisy, particularly at night when we struggled to sleep. The bed also needed a duvet.
Chester Hotel Reviews & Booking 1.0m
Liverpool Hotel Reviews & Booking 14.9m
Warrington Hotel Reviews & Booking 17.1m
Hotels near University of Chester 1.1m
Hotels near Chester Racecourse 1.4m
Hotels near Speke Hall 9.3m
Hotels near Oulton Park Racing Circuit 10.7m
Comfort Inn Chester - T:01244 327542
Upton By Chester Golf Club - 1.3m T: 01244 381 183
Chester Racecourse - 1.4m T: 01244 323 170
Chester Golf Club - 1.8m T: 01244 677760
Vicars Cross Golf Club - 2.3m T: 01244 335595
"Adequate for last minute friday night booking."
Web site was confusing, it was not clear that I had paid. I had to pay at the hotel dispite giving all my card details on line. Hotel had no details of me when I arrived. Luckily, there was a room free. I would not book with UK accom again. If felt like I paid twice!!!