Guest Reviews of Eaton Hotel Non Smoking

"Overall the stay was pleasant, clean hotel with 2 nice bars. Good value for money and good location to town centre."

Excellent value for money, £45 inc a lovely brekfast

Toilet was VERY noisey and the heting in the room was very warm and you can turn it off. We had to put the bed throw over the raidiator. If your in room 9 take your bikini!!!!

"The staff were helpful but the room needed properly maintaining."

Pleasant staff, good breakfast.

Shower poor, TV not working, many light bulbs not working, plugs and light fittings not properly secured.

"i enjoyed my stay, overall the hotel was very clean"

staff very friendly, food excellent

phone in room did not work, no staff avalible at night for emergences, room was dusty.

"I did enjoy the stay and the hotel was nice. I would recommend it to other people"

It was good value for money, in a perfect location and the facilities were good.

The shower in the room was broken and the staff at breakfast were a bit short with us when they got the food order wrong.

Parking

"enjoyable stay ,although no receipt given when settling bill by paying cash."

good friendly staff, close to city centre, good value for money.

entry system through public bar makes access to rooms vunerable,guest entrance signed to entry through bar.although near to city centre access is through isolated underpass which could prove vunerable.hotel car park is difficult to find

"Despite the negative points we had a good stay."

Food/breakfast and the service was excellent. Bar service was good. Location is very good- handy to railroad and downtown. Price is reasonable.

Phone system did not work. Room and furniture needs updating. No internet.

"Not a luxury holiday - but didn't pay luxury prices!"

Staff were friendly and helpful, went out of their way to meet my needs. Food was excellent and plentiful.

facilities were old, blankets instead of duvets, water in shower took ages to run hot etc... however I understand that the hotel is under new mnanagemet and rooms gradually being improved. Parking was minimal and tricky!

"Average but could have been better. Would not necessarily stay here again as a first choice."

Clean; easy to find; good breakfast

kettle leaked; plumbing questionnable toilet failed to flush even after "repair"; no hot water for shower after 11pm and were not even forewarned of this

"Perfectly adequate for an overnight stay and very convenient for city centre. Suspect facilities will improve when building renovations complete."

Comfortable room and nicely appointed restaurant. Very helpful staff.

Car park was closed due to building works in the hotel. Had to park in station car park. tea/coffee at breakfast was self-service at a machine which produced inferior coffee.

"Very good"

Inexpensive, friendy, well-located, nice breakfast

Shower wasn't too good

The room absolutely stunk, was dirty and the shower was absolutely terrible

"GOOD HOTEL,STAFF VERY HELPFUL+CLOSE TO RAIL STATION AND TOWN. "

GOOD EXCELLENT FOOD

NO HOT WATER+TOILET WOULD FLUSH AND JUST FILL UP THE BOWL,WOULD NOT TAKE THINGS AWAY,REPORTED IT MANAGER NOTHING DO ABOUT IT+BEDSIDE LIGHTS NOT WORKING,STAYED IN ROOM SIX.

"Good value for money."

Small & friendly, good location.

Refurbishment underway, room needs it!

"This is a very nice little hotel near the railway station and not far from the Walls. The short walk of about 8 blocks into the city is pleasant. The hotel offers a very nice full breakfast and there are a Thai and Indian restaurant right next door and across the street. The hotel also offers a dinner that I did not take advantage of during my 2-day stay. My top floor room overlooked the canal, which I really liked. Canal boats silently went by on occasion. The room was spacious and the private bath with shower only was very good. After I complained about the slamming fire door right next to my room, the next night I slept very peacefully. I'd give this hotel 7 stars out of 10."

I liked the closeness to the city without having to pay the high price of the hotels inside the walls.

I disliked the fact that the hotel was still updating and remodeling. The elevator was not working nor were the phones.

"Apprciate that the hotel was being refurbished and a notice did inform us. However, monitoring dust levels on staircases and woodwork should be a priority."

easy access to town, good location

dusty due to refurbishment, all areas dirty.

"It is not appropriate to offer a hotel for accomodation when it was undergoing refurbishment."

Staff were helpful

It was undergoing extensive refurbishment. That should have been flagged when it was booked or you should offer a reduction in price

"Good location ,adequate breakfast friendly staff but poor condition of room."

good location, near to shops and railway station.

Poor condition of bathroom, leaking bath and faulty sink.

"Outside of the hotel was disappointing. The welcome we received was good and we were informed then about refurbishment. Once this has been completed I am sure the hotel would be fine."

Accommodation was fair considering the refurbishment being undertaken

We were not informed that refurbishment was being undertaken

"A good, value for money hotel. You can pay more for better facilities but if you just want somewhere to stay that's value for money then the Eaton is fine. I'd stay there again."

Price was right, bed was fine.

Bathroom was cramped.

"the hotel was very clean and the reception was very efficient, with a prompt checking in service. there is suitable parking at the rear of the hotel which was quite secure. the hotel itself had a very family orientated atmosphere and overall we felt the experiance pleasurable and would stay again."

The hotel is situated in a very good location. only a couple of minutes walk away from main shopping area.

The bathroom shower could have been better as only trickles of water came out. only shampoo was provided.

Short walking distance into town center. Some fairly good restaurants adjacent. Shower room /Toilet appeared new and well laid out.

Double bed cramped into space for it, leaving very narrow access one side. Limited Parking available. The Management readily stated they will reimburse any parking charges necessary locally, so it is not a major issue but worth noting.

"Very convenient - close to train station, city centre and restaurants. Helpful staff and a nice place to stay. Room had shower/ toilet facilities, TV, coffee/ tea making facilities too. Would stay again."

Convenience - close to train station and restaurants.

"Only stayed one night but found staff very friendly and efficient. car parking not great and several nights in a room overlooking road may prove too much. Enjoyed stay in a lovely city."

Rooms were comfortable and hotel well located

room overlooked fairly busy road

"Individual staff members were extremely courteous, cheerful & friendly. One staff volunteered to carry my suitcase up the 3 floors up from the car park, others unasked came out into heavy rain to return my purse & to help with accessing the car park."

Staff members were all very friendly, helpful & cheerful Own room clean & tidy. Breakfast was plentiful, tasty & freshly cooked.

Diningroom floor extremely dirty. Bathroom strongly smelled of damp. Bed uncomfortable. Insufficient parking space, not even accessible after 9pm Previous guest had left underwear in room.

Very close proximity to town centre.Friendly Staff throughout stay

Weather had turned very chilly, and there was no central heating.

"No lifts had to climb 2 flights of stairs. No heat in room when needed. Would be worth paying more for better facilities."

close to the city centre and a good breakfast.

shabby room. Had to prop open the window with telephone directory to get some air. poor shower, easier to wait for bath to fill up.

"I enjoyed my stay. The breakfast was excellent value for money. The position of the hotel is one of its assetts."

Quietness, excellent location for town the river etc, friendly staff,

The hotel was a bit run down and scruffy, it needed refurbishment-However, the price reflected this. The kettle didn't turn itself off.

"Reception etc wasn't too bad. But it needs a great deal of money spending on it."

The room was clean

Everything was dated. Hallways were depressing with dreadful old doors to the rooms

Proximity to City Centre

Parking spaces was inadequate

"It appears to be more of an average bed and breakfast rather than an hotel.Clean and partly refurbished inside but could do with a lick of paint on the outside.Staff were very friendly and helpful."

Near the centre of chester.Breakfast.Staff.

Very creaky floorboards from room above.Room was cramped-nowhere else to sit only the bed.Took a while for the shower to work.

"the location of the hotel is brilliant. loads of places to eat nearby. 5 mins to the city center. the staff are very helpful and poilite. but it's not worth "

location. the staff were very helpful and poilite

rooms were cold...walls were paper thin. draughts coming in through windows. lights shining underneath the door. NOT worth

"The hotel is conveniently situated near to the station and the City Centre, but my room was very quiet."

"Excellent value for money. Very good breakfast. Good location."

Spacious room. Very efficient staff.

Some traffic noise room was at front

Close to the town

The staff were excellent and could not possibly have done more to make my stay a good one. The food was really good and the downstairs common areas were attractively designed.

The room was like an oven. The bathroom was very tired and in need of work.

"Good value for money."

Reception were expecting me and knew I would be late. Hotel nice and warm. Breakfast good.

Fairly noisy and room needed refurbishment.

close to centre

shower was poor

"The hotel on the canal side easy access via the canal into tow, or easy access to the roman wall, excellent situation/location. Friendly staff, clean tidy reception/bar area, rooms excellent, slightly warm, but it was the end of October, Highly recommended and would use again if we come back to Chester."

Excellent location, clean and tidy, excellent breakfast

Room a little on the hot side

"The hotel is need of major refurb. I asked for a twin room, and was given a double. I think I would have preferred a shower cubicle instead of a bath with a shower in it. My husband had to kneel down in order to get under the shower."

We could tell that the proprietor was very keen to please. We got the feeling that the hotel was being done up.

The shower did not work properly. The mattress was dirty, there were stains on the carpet. The wardrobe was very small.

short to the town center

"Restaurant, bar, lounge and reception area were well appointed with attractive decoration. The stairways and landings were looking very tired and uninviting. We enjoyed our stay and the staff were very attentive."

Central position to city with parking facility

"Very friendly and efficient. Good parking facilities and easy to find. Good location. Public rooms are fresh and well decorated. Our son's room was freshly decorated and more modern than ours which was rather tired. Good value for money."

Good location, ease of access to city

standard of cleanliness in bedroom - very dusty but we were given a discount after mentioning this

close to city centre and train station- -was very good quality for the price would stay again

Nice friendly staff, close to centre

"All the staff we met were very friendly and welcoming. Not many places in England the receptionist will help you park then carry one of your bags up to your room. Although the TV reception was poor we didn't spend the night in so no problem for us. The shower over the bath was disappointing though - took ages to get a reasonable temperature then gave up. Location was good and the room was quiet, 5-10 mins walk to center along the canal with off street parking the on street parking was all full."

Very helpfull & welcoming staff, location and full cooked breakfast included a lovely vegetarian option.

TV reception was poor and difficult to get good temperature in the shower.

"Convenient for railway station and town centre, picturesque setting beside canal, could watch the barges go by while having breakfast - lovel walk along canal tow path to town centre."

Convenient location

The shower - no temperature control - it was either roasting hot, freezing cold and twice there was no water at all.