These comments are from previous guests who stayed at Best Western Gatwick Moat House and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 70% | Performance of staff |
| 70% | Overall experience |
| 80% | Overall value for money |
from Barboursville, va US stayed on March 4, 2010
stayed on February 21, 2010
"Adequat for one night stop over stay"
Very clean hotel and good breakfast.
Check in slow - unable to find our booking. Small room with a double bed and bunk beds!
from Stocksfield UK, stayed on February 21, 2010
"Satisfactory"
A reasonable price. Bed comfortable.
Double charged for breakfast. Bar closed soon after arrival but no room service offered.
stayed on January 1, 2010
"Excellent overnight stay prior to journey from Gatwick. On airport was great and very convenient. Rooms had all usual facilities."
stayed on October 24, 2009
Hotel was convenient to airport. The restaurnat was good.
The room was way too hot!! The front desk were very helpful and brought us a fan and opened the window. Also the courtesy bus cost us 3.00 pounds each way to and from the airport - we thought this was a courtesy bus, ie. free!! We spend 12.00 pounds on bus fares!!
stayed on November 11, 2009
"Very good no complaints. Will stay again."
Good price.
No comfortable chair or settee. Only 1 bedside table.
from Bristol UK, stayed on November 1, 2009
"Very brief but ticked all the boxes for an early morning departure 05.00"
Clean, comfortable, well priced, airport shuttle was efficient,short transfer.
from Port moody, bc CA stayed on October 3, 2009
"For a one night stopover more than adequate."
Good location for Gatwick with convenient shuttle bus. Appreciated no charge for wi-fi which made this hotel an excellent value. Restaurant and bar area nice. Decent meal at reasonable price.
from St stephen CA stayed on October 1, 2009
"I would stay there again as the overall experience was good and the rooms were clean. My blocked sink was just unfortunate and probably just an oversite by the cleaning staff."
I found the food in the restaurant excellent and the restaurant staff extremely polite and helpful. The room was very clean which is my main concern at hotels.
The sink in our bathroom was completely blocked and it smelt rather bad. I told reception at approx 6pm and they said it could not be looked at until the next day but they offered us free tickets on the shuttle to the airport as compensation which we accepted.
from Brixham UK, stayed on September 23, 2009
"pleasant experience making the early start for our flight less stressful having had a good night.s sleep"
cleanliness was excellent and the bathroom was excellent by far the best this year adn ease of getting to airport has to be considered too
stayed on July 23, 2009
"Would definitley do again and recommend to others"
Very clean!! Staff helpful
from Stockport, cheshire UK, stayed on June 15, 2009
"Good value for money hotel - came away having enjoyed the stay and not feeling I had been overcharged for the experience. My only criticism would be the arrangement for smokers - but this seems to be par for the course just now."
Good value for money, wide choice of enjoyable food, clean pleasant room, efficient pleasant service.
I am not a drinker but if I were I would enjoy a pleasant glass in lush comfortable surroundings - because I happen to enjoy a cigarette after my meal I am directed outside to a wall at the back of the hotel with two giant ashtrays and no seating. I appreciate that I need to be segregated from people who do not partake in this disgusting habit but this manner of dealing with smokers I find quite insulting.
stayed on July 25, 2009
very warm staff and clean rooms
stayed on July 9, 2009
"Very Good."
Price, Location
Computerized wake-up call did not happen.
stayed on June 23, 2009
Good Airport access
stayed on June 5, 2009
"Adequate basic hotel room near the airport for early morning departures"
Near Airport- Free Wireless internet!
Expensive Bus to and from the short distance to Airport- TV not working
from Bisley, stroud UK, stayed on May 16, 2009
"very good"
excellent value for money. Would use again and recommend to others.
stayed on May 6, 2009
"We have stayed at this hotel once before & were very pleased. However that time Our room was at the end of the corridor which was very quiet & comfortable and in good order. However, even on that occasion we booked a wake up call which didn't arrive same young man on reception."
The young lady on the check in desk was very pleasent & efficient, even under pressure. The hotel bus driver to & from the airport was exceptionally helpful & friendly
Very noisy, due in part to the fact that our room was only one away from the lift. television remote had no/dead batteries. shower on/off control was very stiff & difficult to operate. young man on check out desk very slow to appear at 5am & slow to deal with check out & yawned constantly throughout the process!
from Ballinasloe IE stayed on April 22, 2009
nice place to overnite with good bus service to Gatwick Airport
from Burlington CA stayed on February 25, 2009
"OK"
Comfortable room. Clean facilities. Airport shuttle.
Disinterested, unfriendly bar service. Poor food, undercooked.
stayed on February 17, 2009
"good value for money."
Efficient staff, clean, great breakfast, good value for money.
no shelf or work surface in bathroom. Toilet took many minutes to fill before it could flush again. No convenient large mirrors.
from Ullapool UK, stayed on February 7, 2009
"am staying there next week and the next time i stay in london it will be at this hotel and i will be recommending it to my friends"
very good value for money accepted scottish money with no problem food good value for money, room very clean
from Caister-on-sea UK, stayed on February 10, 2009
"The arrival put a bad feeling all round"
Food good room clean and warm
Reception on arrival was appalling and quite frankly rude. When shift changed they was much frienly and helpful.
from Caister on sea UK, stayed on January 4, 2009
"The staff made the stay acceptable but the heating was not good at all. I will give the hotel another opportunity to be able to say that the day was just a unfortunate "blip" when I pick my wife up from her holiday abroad early next month"
The food was good, room clean and the airport ferry bus was a big bonus.
The heating was atrocious, not only in the room but all over the hotel, but the staff were excelent and understanding in providing an alterative heating unit. A minor irritation was that the sink & bath was very slow to drain down the plug-hole.
from Goole UK, stayed on December 31, 2008
close to airport
general poor performance
from Dorchester UK, stayed on November 15, 2008
Room was very hot, and windows did not open enough to cool it down.
stayed on November 6, 2008
"Good place to stay overnight for early Gatwick flights."
Staff friendly, efficient, good restaurant attached. Room clean, bed comfortable and many pillows, extra blankets available. Shuttle to Gatwick on time, runs frequently and is inexpensive.
Walls very thin, can hear normal conversation from next room. Bathroom grout needed some maintenance, pristine at top but black at tub/wall intersection.
stayed on October 19, 2008
"With the exception of the lounge/restaurant service, the overall experience was good. I would stay here again if the occasion arose. "
Check-in was efficient. Shuttle bus to Gatwick was good.
Directions to the hotel, while adequate for those familiar with London, were a little confusing. Service in the lounge/restaurant in the evening was extremely poor.
from Ringwood UK, stayed on October 16, 2008
"Depressing"
Clean
Receptionist was very unwelcoming, and unsympathetic re the TV which didn't work, and wasn't fixed or exchanged during our stay , or the water which was cold. She said there was a problem ... no other comment.
stayed on October 9, 2008
"Close to airport, good restaurant but not cheap, good transport to airport,on time."
from Rome IT stayed on September 26, 2008
"Good"
Clean ...I like the duvet instead of blankets
No Tea making facilities
from Lexington US stayed on September 23, 2008
condition of facilities
need written instructions as to how to operate bathroom shower controls
stayed on September 14, 2008
"Enjoyable, relaxing & good value for money"
Very convenient & accessible from the hotel car park Tea & coffee facilities in room Very clean & tidy room comfortable bed Good breakfast
stayed on August 31, 2008
"We asked for a wakeup call at 5am since could not get the TV to work. It did not come. When we checked out, desk attendent claimed out phone was off the hook. Too late to go and check. Luckily we woke up anyway."
Evening food in the resturant was good.
Room needs a regular alarm clock/radio. The alarm on the TV would not set. We spoke to some gentlemen the next morning and they could not get it to work either. Menu tells you to press alarm and then a number. But when you press the number it goes to a channel. Also bed was not attached to headboard or maybe heavy enough. Tended to slide if you leaned back wrong.
from Devonshire BM stayed on August 30, 2008
"Didn`t like the place at all - for me it felt seedy, ill kempt, I regret my choice, normally I find the Best Western name to be representative of a much higher standard"
Proximity to airport
Insufficient towels in bathroom - when I pointed this out the next morning, I was peremptorily informed that I should have read the information pamphlet to find the location of additional towels hidden in the room - Poorly done, not good enough by a long way. Towels belong in the bathroom where you can find them upon emerging from the shower, & they should be thick , not thin like paper towels. Beds worn out, need replacing. Hotel needs renovation Garish bright lighting in the bar & lounge
from Toronto, ontario CA stayed on August 21, 2008
Adequate space to open luggage; quiet; convenient to airport with adequate transport to airport; comfortable bed; clean; staff was very helpful in checking flight times.
Coffee was made by a machine. Overlooked a roundabout but who cares - we weren't there for the view.
stayed on August 21, 2008
"Made our last night in England a comfortable stay and enabled us to get to the airport early the next morning without worries."
Very convenient to the airport, clean rooms were very comfortable, Nice view out large window over countryside and allowed us to watch the planes.
Walls were a bit thin, we could hear people talking in the room next to us. We were put in a room with an adjoining door, this may be why.
Crawley Hotel Reviews & Booking 3.6m
Sevenoaks Hotel Reviews & Booking 17.6m
Guildford Hotel Reviews & Booking 17.7m
Hotels near Gatwick (London) Airport 1.0m
Hotels near Smallfield Raceway 2.9m
Hotels near Lingfield Park Racecourse 7.7m
Hotels near Wakehurst Place 8.0m
Best Western Gatwick Moat House - T:01293899988
Copthorne Golf Club - 3.5m T: 01342 712033
Ifield Golf & Country Club - 4.0m T: 01293 520222
Horne Park Golf Club - 4.7m T: 01342 844 443
Rusper Golf Club - 4.8m T: 01293 871456
"Very nice, rooms good, nice and clean, bar and restaurant area good, nice young lady on the bar, food was excellent. Prices reasonable."
Hotel is extremely close to Gatwick North Terminal and I personally stayed in it many times a few years ago when I visited my elderly mother. Not so recently as the price had gone up. I was surprised to get such a good value on line and will certainly come back.
The cost of 3 pounds per person, per trip is I consider, excessive.. it used to be one way only which was acceptable. Four of us traveling at 24 pounds for the round trip was a bit much... The gentleman on the desk on arrival was not particularly helpful when I went down to request a box of tissues, we had been left with only one tissue in the box. I had to go down 2 hours later and then the young lady on the desk immediately gave me a box from the room at the side of the desk... was it too much trouble for the man to get off his chair???