Guest Reviews of Corner House Hotel


72 Massetts Road, Horley, Surrey, RH6 7ED
3 Star 3 Star Crawley Hotel
 
Guest Comments

These comments are from previous guests who stayed at Corner House Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.

80%
OVERALL
80% Check-in process
80% Your room
80% Working order of facilities / equipment
80% Order and cleanliness of the hotel
70% Performance of staff
80% Overall experience
80% Overall value for money
  • 100% Older Couple

    stayed on October 16, 2009

    "Excellent location close to Gatwick."

    Everything that was promised at this hotel was delivered with courtesy and style. The staff was very helpful.

    None that come to mind.

  • 80% Older Couple

    from Lowestoft suffolk UK, stayed on August 23, 2009

    clen and friendly

  • 90% Visitor

    from Heswall UK, stayed on June 27, 2009

    "Excellent My colleague Capt.John Duggan already plans to stay with you in the near future"

    Unable to tune Room TV in - no instructions not important to me at the time but may cause a problem to others?

  • 80% Individual on Business

    from Roenne DK stayed on May 13, 2009

    "Positive"

    Well-appointed hotel, clean room, efficient transfer service, helpful staff

    The room was a bit noisy, but I've certainly known worse!

  • 100% Work Associates

    from Bedford UK, stayed on April 26, 2009

    "IF YOU ARE TRAVELING THE NEXT DAY AND REQUIRE GOOD FOOD AND A COMFORTABLE STAY THIS IS THE PLACE.."

  • 90% Individual Visitor

    from Newton blossomville, bedford UK, stayed on March 20, 2009

    "The hotel served my needs very well and I enjoyed the evening meal in the restaurant,but the long wait for breakfast was a let-down.The efficiency of the airport transportation would get me back again."

    Airport pick-up excellent,as was the return to airport next day. Staff very pleasant and helpful.

    Breakfast service very slow as I feel not enough staff were on duty for the number of guests.When one books breakfast at 7a.m.one expects it to be served quickly, not half and hour later ! The coffee was tasteless and not atall what I'd been looking forward to drinking, but it would have taken too long to ask for a decent cup, and I doubt if that would have been any better.

  • 70% Individual Visitor

    stayed on November 26, 2008

    "ok for a stopover and close to airport but wouldn't stay for longer. hotel needs updating."

    staff were friendly and helpful

    room was very small and bed was uncomfortable. the shower and toilet area was smelly.

  • 100% Individual Visitor

    from Dungannon UK, stayed on August 14, 2008

    "Lovely breakfast - cooked to order. A great stay - have already recommended this hotel to others!"

    friendly yet professional staff, speedy pickup from airport and return transfer tailored to meet my needs

  • 90% Older Couple

    stayed on August 14, 2008

    "Not very bad at all. Hotel needs to improve on the above only."

    Booking and reception was excellent. The breakfast was also good.Staff were friendly.

    Poor changing of linen. Inadequate items for tea eg no milk was provided. No fridge for cold drinks and cold water to drink.

  • 90% Group of adult friends

    stayed on July 21, 2008

    "It was a nice stay. We had free transportation to the train/airport. It seemed expensive, but I guess all the hotels were in England/France. I'm not use to our American dollar being so weak! We stayed in a room where the window was facing the driveway, so when people were leaving at 6:00 a.m. it woke us up. I don't imagine other rooms would be the same. "

    Good breakfast! Nice, clean room. Friendly staff.

    We couldn't get the wireless network to work with our computer.

  • 80% Older Couple

    from Ljubljana SI stayed on May 9, 2008

    The stuff was friendly, we were picked up from the airport in minutes from calling.

    The room was small for us travelling with loads of luggage.

  • 90% Family with Kids

    from Stockholm SE stayed on December 4, 2007

    "Nice and helpful staff, cute English house, felt like someones home! Close to the airport, but we were not disturbed by planes or by passing traffic. Very practical with restaurant and small pub in the hotel, and the food was not bad at all. The house is very close to the road with lots of traffic. Since we only stayed one night transit it didn't matter, but for a longer stay I might be bothered since we have small children 2&4."

    It was perfect for our needs!

  • 30% Older Couple

    from Edinburgh UK, stayed on October 17, 2007

    The only plus point of this hotel for us, is its location, which is convenient for visiting relatives nearby. Fortunately there are alternatives!

    The room was a small converted attic in a building separated from the main hotel by a busy road.

  • 70% Older Couple

    stayed on June 29, 2007

    "We were in the annexe which was a converted house. Walls were thin and room small by comparison to other hotels used during this holiday. There was mold in the bathroom that should have been removed."

    location: proximity to airport, price, onsite restaurant

    room was small and noise from neighbouring rooms was considerable

  • 80% Individual on Business

    stayed on July 18, 2007

    close to the airport, polite corteous staff

    noise from closing doors of other rooms, kitchen suction fan

  • 60% Family with older children

    stayed on July 12, 2007

    The room was clean and the attached bathroom was a good size. The room was a pleasant temperature.

    There were no sheets on the bed, only a mattress cover and comforter. The television had no remote control and it was mounted in a high place. We could hear street traffic. We requested a room close to the room our children were in, but they were significantly separated from us.

  • 90% Family with Kids

    from Stourbridge UK, stayed on June 27, 2007

    Near to the airport. Friendly staff. Late servings for evening meals

  • 60% Individual on Business

    stayed on June 22, 2007

    Very small room Heat could not be turned off in bathroom, very hot

  • 70% Family with older children

    from Pensacola, florida US stayed on June 19, 2007

    "The staff was very helpful and friendly. The food was very good. We were disappointed in the quality of our room--although it was clean and the bathroom was a good size, the comforters seemed very worn, the pillows were flat, and the beds somewhat uncomfortable.There were no sheets on the beds---just the comforters.Bedside lamps did not work but were quickly replaced by staff.The shuttle service to the airport was prompt and complimentary."

    very friendly staff, good food in restaurant.

    beds not especially comfortable--no sheets--just a comforter--flat pillows.

  • 100% Individual Visitor

    stayed on May 18, 2007

    "I was really happy with my stay. The shuttle to and from the airport was great. I also loved the check out time being noon! really clean room and nice people!"

    very clean. soft beds and a great brecky!

  • 70% Older Couple

    from Scottsdale arizona US stayed on June 14, 2007

    Clean facility. Friendly, helpful staff. Nice sitting area for reading & visiting. Very good service to and from airport.

    Beds in Room No. 6 are too soft.

  • 90% Older Couple

    from Station road United Kingdom;UK, stayed on May 30, 2007

    "The value of the property was great. We had a delightful meal. The food was very good and service excellent. The bar was very comfortable."

    Convenience to Gatwick

    Room pretty small. No place to hang clothes. But OK for one night

  • 90% Individual on Business

    from St peter port, guernsey UK, stayed on May 28, 2007

    Conveniently close to airport, friendly and efficient staff,good breakfast

  • 40% Work Associates

    from Bedford US stayed on April 30, 2007

    "We run a Home Exchange brokerage business. Our website is homexwm.com We arrange FREE home exchanges for those people who do not wish to pay for accommodations, worldwide!"

    The accommodation was made with a duplicate booking and your staff immediately responded and cancelled the one we made with you. Thank you.

  • 80% Individual Visitor

    stayed on April 27, 2007

    Clean accommodation with very friendly staff and easy access to Gatwick for flights

  • 90% Individual on Business

    stayed on April 20, 2007

    Free and convenient transportation to the Gattwick airport, helpfulness of the staff.

    Some noise in the morning generated by machines, probably hot water boiler.

  • 90% Individual Visitor

    stayed on April 13, 2007

    Clean and convenient for the airport

  • 80% Older Couple

    stayed on March 21, 2007

    "I would like to be able to recommend the hotel, as it fulfilled many of our requirements. However, I did not find the staff particularly welcoming. They did not go the extra mile to make our stay special. When making our booking, I requested soya milk. The hotel were unable to meet this request - I was able to purchase it in the local Waitrose."

    Location - near to Gatwick airport. The pick up service was good. The restaurant served dinner until 9 pm - the meal was good value for money.

    The swipe key did not work on our second day -the staff did not seem to be able to correct it - the implication was that we were not using the device correctly.

  • 80% Individual Visitor

    stayed on March 19, 2007

    "Very pleased with pick-up facility from Gatwick airport"

    very satisfactory

    It was across a busy road

  • 70% Young couple

    stayed on February 22, 2007

    "Functional airport hotel. Bit too noisy for our liking but clean comfortable rooms. Breakfast included in price."

    Friendly and comfortable . Very near airport.

    Noise. Had a room at the front of hotel. Lots of noise all night, with travellers arriving and departing.

  • 90% Individual on Business

    stayed on January 27, 2007

    very friendly helpful staff

 
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Attractions Nearby

Hotels near Gatwick (London) Airport 1.3m
Hotels near Smallfield Raceway 2.6m
Hotels near Lingfield Park Racecourse 7.4m
Hotels near Wakehurst Place 8.0m
Corner House Hotel - T:01293 784574
Copthorne Golf Club - 3.5m T: 01342 712033
Ifield Golf & Country Club - 4.3m T: 01293 520222
Horne Park Golf Club - 4.5m T: 01342 844 443
Reigate Heath Golf Club - 5.1m T: 01737 223765