Guest Reviews of Ramada London Gatwick

good value for money

"we would stay at your hotel again but keep away from the food"

the room was superb. the staff were pleasant and helpful

the food was awful the service was slow

"we were generally happy with facilities, but having to pay to park, was we felt unjustified."

very good breakfast selection.

we booked & had a confirmation e.mail for a "twin room" but were given a "double room". Reception said no "doubles" were available, so we made do.

There were problems with the plumbing syatem. The wall of the bathroom of 517 vibrated and made a loud noise when adjacent rooms used facilities. This was remedied by switching on hot water tap in bath. But the noise was a real nuisance in antisocial hours. Hotel staff were informed but did not succeed in finding a solution. We were offered a change of room

"Excellent"

Good value for money, excellent atmosphere.

"one word WOW"

I was woken at 0400am by a huming noise.It sounded like a vacuum cleaner.

Online booking

Charge too much money for any service.

The breakfast was great...

The bar food was far too expensive...The chicken burger -11£...there wasn' t anything special about it...and a small portion...we were dissapointed...

key to the room failed to work on 3 different nights.

"We had an excellent visit."

The desk staff was so friendly and helpful. The wait staff was accommodating and kind.

"poor"

none

we both smoked. and had to sit outside all night, asked to get the heaters on, but they didn't work

"Satisfactory."

Drapes darkened the room well.

Did not find the towels for the second occupant until we were leaving.

"Will and have reccommended hotel."

Staff were frindly, welcoming, courteous. thoughtfulness and foresight putting us next to our relatives and setting up accomodation for our 2 children.

"I was apprehensive about booking this hotel due to some very negative reviews on the website, but due to short notice and availabilty of other accommodation in the area, I had little choice. I was pleasantly surprised by the attitude of the staff and the accommodation. Although a little old fashioned by today's standards, the rooms and general areas were clean and well looked after, although the decor was a little tired."

Helpful staff, meals available in the bar till 10.30.

Entrance from the roundabout is not easy to find as it is not clearly signposted as the Ramada. The sign just says hotel entrance and the building is not easily seen from the road and it is an awkward turn off into the hotel car park.

"very pleasant stay"

Clean room, good power shower, nice breakfast

Windows couldn't open

"Food was good,Drink prices high. would have appreciated advance infomation on 14 day car parking holiday period. If this service ia available then we will definately continue to use your hotel."

QUIET -WELL FURNISHED -GOOD TELEVISION FACILITES

"the cost of the food and drinks were too expensive"

the room wqas very clean and of a good size

The noise from other guests along the landing

"Gym and pool area very small and in need of upgrading, this was not reflected in hotel advert, hotel very expensive for what you get. This Hotel is advertised as Airport Hotel but is quite a difference away, this is not reflected in the price."

comfortable hotel

food disappointing. evening meal small portions and overpriced. breakfast disappointing, scrambled eggs cold, asked for some fresh, waited about 10mins and cook produced a runny substance which would have given us salmonella. complained at the time.

"Good hotel, love to stay again."

Very nice... TV a bit complicated

no wireless internet

"Unfortunately the hotel was having boiler problems so we did not have hot water to shower with in the morning, not a very pleasant experience. Visitor than that the room was clean, beds were comfortable and the staff were very nice. The location is close to Gatwick and easy to find. It was worth paying the extra fee for breakfast."

Good Location close to Gatwick easy to find. Room was clean

Didn't have coffee or tea making equipment in the room and there was a 10 pound minimum charge for a pot of tea through room service.

Clean, tidy and professional staff. Room was a decent size and comfortable. Breakfast in the restaurant was good.

Although I did not use room service the cost of the meals seemed expensive.

"Excellent overall, only a slight problem on checkin due to a Maestro card. Sorted out eventually but at 10pm after a 16 hour day it would've been nice if the check-in clerk had been more switched on."

Clean and fresh room, very quiet indeed. All the facilities you need in a room, even a flatscreen television.

"Apart from the heating/generator noise which ruined my nights sleep, the hotel was clean, had good fascilities and parking with a good gym/leisure fascility. The staff were very helpful and polite. Unfortunately never had chance to eat there but the menus looked good."

good staff, clean hotel and room, good gym facility, value for money good parking.

I stayed in a top floor room in your gatwick hotel and even with the heating turned as low as it could go it was uncomfartably hot, also it sounded like some kind of generator was going all night and this made my nights sleep extremely uncomfortable.

Excellent clean rooms, friendly staff

No smoking rooms

Professional and curtious staff and clean room

Heating was not working properly. Room a bit chilled

"A STAY TO BE RECOMMENDED"

EXCELLANT SERVICE AND VALUE

"very comfortable exactly what you need for a short stay"

convenience to airport friendliness of staff overall quality of room

Well presented, functional and clean. All facilities working.

Only one chair and needs 2 especially if 2 or more people ordering room service then would make eating difficult.

"Very good and would use the hotel again"

"Quite poor. Certainly will not stay there again. Will think twice before using any Ramada thanks to our experiences at the Gatwick Ramada Plaza. Very disappointing."

Clean. Large room

Aircon worked poorly. Room had an odd smell. Fire doors and entrance doors are very inconvenient to people who have baggage, who are precisely the type of people who tend to visit hotels. The hotel shuttle was highly unreliable.

"Very clean hotel with friendly, helpful staff. Room quiet, with no traffic noise. Good facilities. Restaurant was full, so had to eat in the bar, but food was good. Should book a table for dinner next time. The only minus point was the charge for airport transfer - other hotels and B&Bs include that for free!"

Quiet - no traffic noise; friendly staff; clean hotel; non-smoking.

Noisy air conditioning fan.

Clean, good facilities & Location

"Felt the hotel restaurant was fine for breakfast but rather disappointing for dinner."

The room was very quiet.

"the hotel is in fair reach of gatwick airport which was our reason for booking.The hotel was great apart from lack of small maintenance problems and non thorough cleanliness of chair in room."

very modern hotel with a relaxed atmosphere,with good leisure facilities.

after several minutes of being in the room,soon noticed that the bathroom door handle was broken.also one of the chairs in the room had dried food or something unpleasant left on the armrest.

"over all generally happy"

friendniess of staff

hotel is a bit dark, too warm and our room phones did not work

Room service food very good

Big queue at check-in

"I booked a double bed on line and got a a room with two singles. I also got an excuse for that. Something about too many computer inputs. The wait to check in and check out, to mail letters, anything was"

The room was too hot and no one would fix it or give me another room. They brought me a fan. There were no facial tissues. The box was empty. The phone in the room could not be used to make international calls so I had to call the front desk to make a call.

"OK -- nice enough -- and quiet for an airport hotel!"

The fitnesss center hours are not flexible enough for an airport hotel -- where many travellers are on extreme schedules