Guest Reviews of Glenshee Hotel & Leisure

"Very Poor!!!"

The Breakfast was OK

My Mother told me that if you can't say anything nice, don't say anything at all!! This is one of those occasions

"Because of complaints as above i should have got a refund . There web-site shows lovely en-suite rooms and a nice clean hotel and is not the case ,other family's said the same- NEEDS SHUT DOWN !!"

Close to all amenities

cleanliness of hotel and health and safety of hotel was very poor which i complained about on arrival which they said they would rectify they never done so yet, So i took photos and I'm taking it further

"very good"

everything perfect very friendly

1 thing equiptment in rooms needs checking ie; needed to keep finger on button on kettle to boil

"place was filthy, the shower was broken hairs and dead insects everywhere, the wires on the DVD were exposed and held by sellotape, dining room still had previous days food on it, mattress left in emergency exit hall nest to our 3rd room we were allocated first was 2 single bed room second we couldn't enter overflowing bins outside for both days . I would recommend it to nobody. It should be reported to environmental health it would be closed down"

staff were polite

place was filthy, the shower was broken hairs and dead insects everywhere, the wires on the DVD were exposed and held by sellotape, dining room still had previous days food on it, mattress left in emergency exit hall nest to our 3rd room we were allocated first was 2 single bed room second we couldn't enter overflowing bins outside for both days . I would recommend it to nobody. It should be reported to environmental health it would be closed down

dirty and dark rooms, stained bed sheets, smell of rubbish from back yard, poor desk service and bar service by manager

"How ever the Hotel was just right to meet our short stay needs. "

Relaxed atmosphere,Food was very good, Felt very fiendly,nice location. Bedroom very clean,sheets nice and fresh.

Bedroom door faulty 3 different cards to open the door,the bathroom had a odour, decor in corridors looked very worn and tired. Reception area looked dull.

"fine overall"

staff very attentive and helpful

sitting arrangments in diningroom could have been better with numbers on tables as we were acussed of sitting at there table which made us uncomfortable although we did not complain

"as we went to see the illuminations the weekend break away we had was very relaxing, "

the reception area was really welcoming and tidy there was no noise peacefull and relaxing stay

the hotel room was very smallfor a family sized room, disappointed as the amount that we had paid.

"Poor value for mmoney.wouldnt go there again if we were paid to"

Too many to mention. The room was musty and in need of redecorating. There was no catering for vegetarians and a basic commodity of "Beans" at breakfast for a vegetarian di not exist.

good room- own bathroom, double bed. 10 min walk to south beach train station. on the promenade, lots to do around. breakfast in the morning was adequate

missed my wake-up calls 2/3 nites. one morning, no one was even working reception- here's an idea: tell me no one's working at that time and you won't give me my wake up call. my days hinged on making the trains ON TIME. reception was barely ever at the desk. there was a bell there to cell them at least... oh wait, the bell didn't work.

"The two rooms we were originally allocated were damp and musty smelling. These were situated on the top floor and were awkard to reach in view of the lack of lighting in the corridor. We were not prepared to stay in these rooms and were eventually moved to new rooms on the second floor. The new rooms were adequate. We fail to see the reasoning behind placing what we now know were the hotel's only guests for the night in substandard and hard to reach rooms. If the hotel would like to gain and maintain a high standard these matters should be addressed. We do not feel we received good value for our money."

Easily accessible to the hotel where we spent the night at a Wedding Reception which is why the booking was made.

Please see comments below.

clean and tidy hotel, service good

very dirty windows,which spoilt the view, and strange smell in bedroom

convenient to all ammenities

carpets needed a vaccum no lights on stairs

"The Glenshee is fine for a short stay and/or when you expect to spend little time in the room. It is a clean but basic hotel. The breakfast was good, with excellent service and, over all, my stay was very good value. The TV and DVD in the room are very small and basic, with only analogue channels."

Convenient for the Pleasure Beach and yet in a quiet location. Good value for low cost.

Little space in room filled by bed. No soap in shower.

"everything u needed for a short break"

clean/tidy nice staff

"there was no discount for children offered there was no member of staff on departure to convey these concerns there was no information pack in the room dvd player in room unecessary cleanliness in corridors left a lot to be desired very noisey doors/ kitchen /lifts/other guests/fans. very nice location potentailly nice hotel /good cooked breakfast/ more like a large scale b and b than a hotel"

location/ cooked food was very good/ crisp clean white bedding/ parking

standard of room ie uncomfortable bed/ noise/ general cleanliness/ overpowering heat no thermostat control on radiators/ leaking shower tray from room above/ outside windows needed cleaning/ smoking in breakfast room/ unable to get hot toast/ no child prices offered/ previous occupants clothing and hair brush down the back of raiator

"have stayed at this hotel previous two years therefore know what to expect. recent stay met these expectations. beginning to feel a home-from-home. will stay again next year."

friendly staff. good service. comfortable room / bed. excellent location for airport / attractions / tram service.

"Did not realise how far away from centre of blackpool, think that could be made clearer,although given the option would still have stayed at the Glenshee,but if we had been staying any longer than two nights would have asked to change room."

Away from the hustle and bustle but easy enough to get about by bus/tram.

Our room was very small for a double, disappointed in accomodation

it was near to the main front where we wanted to go

"I feel that for two nights B/B two rooms/4 people,£308 was excessive for the standard of rooms and qaulity of food."

I liked the fact i was out all day!

Room very small and smelling of Nicotine. Shower broken and in need of refurbishment. Room decor in need of refurbishment. cooked Breakfast very poor.

"we had a very pleasent stay at the glenshee, we would recommend it to anyone wanting to stay in blackpool, the food was also very good."

very clean tea making facility`s

"half a mile away on wrong side of pleasure beach"

away from attractions,poor breakfast

"never booked on line before found this process very easy, Hotel description on line accurate. Staff friendly,hotel clean and tidy with good facilities."

Close to amenities, quiet on a evening, good food.

spot light from hotel sign shone in the bedroom.

"Staff were helpful, hotel was clean, good area for parking.Entertainment in the bar most nights, would have liked the bar to have been non-smoking especially as it was advertised as child friendly. Really close to pleasure beach and short drive to town center. located on the quieter side of the prom but not too far away. Ideal if you have a car or use trams."

Everything we'd asked for was done, staff were helpful, hotel was clean.

Having to wait nearly an hour to check-in even though we arrived on time.

"the hotel needs a general upfreshing of its rooms, eg, new bed mattress. Information of whats on locally would have been helpfull to read in the quietness of my room. My overall assesment was one of good middle class hotel which had seen better times."

it was clean and friendly, near to attractions.

the restaurant had a limited menu and limited serving time.

friendliness of all staff. very helpful

"Would have liked to known it was quite away from the main area of town although was pleased that it was quite easy to reach by tram as it runs every 10 minutes. Please with choice of area in the end for we could enjoy peace & quite."

Enertainent every night.Breakfast good. Pleased with parketing facilities.

No seating arrangements at breakfast

"good"

nice comfortable bed!!!!

the shower,not enough pressure.

"As above"

Well looked after. Very happy to stay again

None

"Very good overall. A very pleasant stay."

Good facilities in room and in hotel in general, pleasant staff, good service.

Nobody at checkout desk when we went to ask how our stay was. The breakfast was fine but, I wouldn't call it a full english breakfast

"Having a DVD player in the bedroom was a good idea - not that we stayed in to use it! Hotel was in quite a good location - near to the Pleasure Beach which was what we wanted. The only thing that let it down was the breakfast. I was worried about parking before we got there but there was plenty of room to park. Overall the hotel was good value and the staff were friendly - we only stayed for 1 night but I would consider staying there again."

Room was a good size. Bed was really comfortable. parking was good.

Breakfast was a let down - no beans or mushrooms - plate looked half empty!

Room not serviced on arrival but quickly rectified. Staff very helpful.

"Everything was as discribed on web site,staff were very friendly and it was clean and tidy."

nice food,good parking,away from the noisy part of town.

"the directions weren't very good, i would suggest finding it on a map, we only found it by coincidence. the room itself was very nice but the bathroom was clean but the cistern came off the wall slightly when it was flushed and the windowboard was loose. the staff were really polite and fast with anything you asked of them. the breakfast was nice but i would recommend having both cereal and full english if you like a good sized meal, however it did fill me. their was plenty of drink provided with the breakfast and in the room. i would stay in this hotel again, as overall it was a good experience."

staff very friendly, very nice bedroom and common area downstairs, appliances provided e.g. dvd player, hair dryer

bathroom needed some maintanence

"it could of had better directions it had driving directions but did not say what the nearest train station was overall performance good will use again"

good breakfast good location plesent staff

evening meal not enough choice

good parking and food

too far from town and more suited to older people and families