Guest Reviews of The Norbreck Castle Hotel

"i have stayed at this hotel four times before and liked it maybe it was because it was peak holiday time"

the food was good ,and the staff

the restorant was to small for the amount of people staying , the running arouund of children up to 11pm at night in the upstairs corridors, the entertainment was lousy, and the beds could do with renewing , this was the why we left early .

"very dirty hotel. house keeping staff very dirty didnt clean right and were dirty themselves. the room had a sewage smell in it. the carpets were sticky, the tables were dirty. the food was disgusting, very through other not maintained hotel. children running wild, knocking on your door and running away. fire alarms going off every five minutes."

smoking hotel

dirty and smelly. bad food. dirty cleaning staff.

"OK for money paid,was charged £5 more than quoted"

Lounge comfortable,

breakfast overcooked no fried eggs,plumbing in room antiquated

"I stayed in a working copacity. I was supporting a mental health client. My client felt very comfortable and relaxed during his stay"

The staff was very helpful and friendly.

The room i was in on first night had no windows and felt very closterphobic, i changed room for 2nd night and was very pleased

all staff friendly and efficient

thought room service was a little pricy

Good price, Friendly staff, Nice bath, facilitys good.

As my confrance was last munite I contacted the hotel at 1am on the morning on saturday to ask if their was any rooms avalable only to be told by a boy that didnt particlualy sound sure that the thught probably not, this in its self is to your own detrement, id sugest training staff to check their resevations..my booking was made on the internet. Room service- your broshure states that your pizas are freshily made, when I caled they said "we only have 2 flavors avalable they are pre packaged" the pisa was greesy and not very edble. TV- The TV in the room did not at first work, so I had to physiscly turn the TV around and locate the areial..not grait. Lamp- Lamp did not work and lamp shade was not even fixed so each time i walked past this did not work. Food - I sampled the restront food, and it was not worth the £12 that I was charged, soup was edeblae and the rest was cold, when i asked a lady why it was cold and not a huge selection she advised me that it was geting late, My restront booking was at 7 and I had arived exsacly on time, the question was asked at 5 past 7, it does not matter what time it is, as a paying customer I expect my food to be edable and hot..Desert was lovely. Drinks has a big mark up Room had no window, Hair dryer didnt work.

"Apart from the disappointing, overpriced evening meal it was a fair hotel and stay. At least the lift was working during our stay which was just as well because i had just had a plaster cast off my leg and we were on the 4th floor. We also had the excitement of an evacuation of the hotel when the fire alarm went off which was a high-light for my 2 young daughters."

The size of the family room and bathroom were excellent. The breakfast selection and service was very good. Plenty of parking spaces.

I specifically asked for a sea view and made a telephone call to secure this, willing to pay the extra £10 per night to ensure this. On arrival at the hotel we were given the key card to a room which frankly was a cupboard with a view of 2 walls and a metal fire escape. On calling the reception desk i was at first told that i couldn't have secured a sea view room and had to take what was available. The young gentleman that I spoke to used a very condescending manner and I pointed out that I had rang and was paying the extra money for the sea view and expected to be moved. I never once raised MY voice and was not rude to the gentleman, it is not my style. It DID say on a website about the hotel that I could pay the extra and get the sea view so I was not very happy that it was not provided at check in. Saying that, the room we were then given was very large and we were very pleased with it. SECONDLY the one evening meal we had in the hotel, in the Boston Dining Room, was vastly overpriced. There should have been a proper childs menu instead of just a smaller portion of the adult meal. I don't know many children who would eat a large portion of boiled new potatoes and brocolli. There should have been at least the option of chips or roast potatoes and an alternative vegetable dish. It was very disappointing and we would not eat an evening meal in the hotel again. This is a shame because we had planned to eat in so you lost 2 nights takings from just our party.

"THE HOTEL COULD HAVE BEEN REFURBISHED BETTER, ESPECIALLY THE ROOMS, STAFF NEED TO BE REVIEWED AS SOME WERE IGNORANT/RUDE. MORE CLARITY ON DISTANCE FROM BLACKPOOL WHICH ENCOURAGED ME TO REDUCE THE NUMBER OF NIGHTS I STAYED AT THE HOTEL. UNFORTUNATELY, I WILL NOT BOOK INTO THE HOTEL AGAIN."

GREAT BREAKFAST & DINNER GREAT VIEWS & ACCESS TO BEACH

1. NOT FELT WELCOME BY SOME STAFF. {ESPECIALLY BAR STAFF ON SUNDAY AT TEATIME} 2 WAS UNSATISFIED THAT IT COST ME £10 EACH WAY FROM/TO BLACKPOOL TOWN CENTRE BY TAXI {TRAM DELAYED SERVICES}, BUT CHEAPER TO PARK MY CAR IN CENTRAL BLACKPOOL! 3. WAS NOT TOLD ROOM WAS SMOKING ROOM, THERFORE, HAD TO BEAR THE SMELL OF STALE SMOKE THROUGHOUT THE STAY. 4. WAS UNABLE TO HAVE A GOOD SAFE PARKING SPACE 5. LIMITED AVAILIBILITY FOR RESERVING DINNER TABLE 6. BASIC TV CHANNELS NO SKY ETC... 7. NO ROOM SERVICE 8. EXPENSIVE VENDING MACHINES

"Adequate for the one night"

Breakfast excellent. Car parking excellent. Staff friendly.

Badly needs decorating. NO soap in rooms.Room wasn't ready at 3.30.

"Overall I would say it was good value for money."

Room was very spacious with good shower

In general the decor in the hotel very dated

"Very dissapointing, looks good when lit at night but that is all that is good about it. We feel it was certainly not worth the money we paid"

Friendliness of staff,but very difficult to find anything else to say which is good about the hotel at all.

The room was awful we paid extra for a sea view but could barely see out of the window for dirt and what we could see was not impressive the grounds were very untidy and the ponds were full of rubbish. The food was awful and the dining room looked very scruffy with ripped and dirty chairs.The conservatory bar was also not very good. At breakfast it was like a cattle market. The evening meal not any better as we had to take a late sitting as you have to book your evening meal time at breakfast. we arrived at lunchtime and were told we could only eat at 8 oclock as all other available times were taken we had what can only be described as left overs which were only luke warm. The whole place wants refurbishing from top to bottom, we will not be coming back here nor will we recommend it to anyone it is certainly not worthy of being a three star hotel.

"Never staying again"

We had hair in the beds, broken windows, small rooms that did not reflect images online.

"It was somewhere to rest our heads. "

Good Breakfast and clean swimming pool.

Small dated rooms. Overall layout of getting to rooms poor.

was a good location not to far from Blackpool centre, tram / buses ran well.... hotel was friendly food good roooms clean

not enough entertiment for adults was more geared for childern

good service and attentive staff, clean rooms, good choice of food.

hotel a bit dated, needed a bit of an overhaul in some areas

"A lovely place a tram ride away from the pleasure beach. nice atmosphere with plenty to do. "

"good value for money!!!"

I have an allergy to white bread ,so had to ask for brown which was supplied except for one morning.

"good hotel, food good in castles, would stay again if in area,"

Food was good in the castles.

Paint and wallpaper peeling off, beds a little lumpy, no remote for tv, food in boston restaraunt was not worth the extra charge.

"Overall the stay was good due to the staff been very accommodating and changed our room without hesitation its a pity the place was in such ill repair"

the staff were very friendly and helpful

The state of the place was very tired looking and bits of plaster falling off every where. The first room we where put in had very noisy plumbing running through the room to other rooms

"I did actually enjoy my stay.the good points outweighed the bad."

beds comfortable &clean.food very good & reasonable.staff friendly.

cobwebs in bedroom.long dark hairs in bath.floor not hoovered very well.noticed when passing hoover in corridor tht it was completely bunged up ,so not surprising floor not too clean.

"Excellent stay, the food was great for a set menu, lots of choice but as I said before they don't have food items required for dietry needs i.e sweeteners, low fat spreads etc...The room was very cleanwe even checked under the beds and it was spotlessThe staff were fantastic and always had a smile for everyone, most helpful when asking for extra items. We will definatley be staying again when we are next in Blackpool."

The staff were brilliant, even though the hotel did not cater for diabetic diets the chefs were willing to subsitute other meals on the menu for alternative food requirements. Nothing was too much trouble even though the hotel was packed out with coach tours.

The first room we had had a problem with the wet room Blocked drain but they moved us to a more suitable room ASAP. The lighting had either no light bulb or they were blown light bulbs, we had a family of pigeons on the roof of our room that made a bit of noise.

"Dissapointing, was a family triple birthday celebration, a time to relax and be pampered, which did not happen."

Nice Breakfast

Damp smoke smelly rooms, told all hotel was smoking! Unable to eat in restaurant on the evening although I had contacted the hotel direct prior to arrival to try to reserve a table, told there was no need to reserve as we would be able to be served. When we arrived they told us they were fully booked and to go the local chip shop.

Bad food, have to pay before you go into the resturant. food very low standard.

"Would not stay again and it is way over priced not worth £90 a night"

polite staff

Dirty hotel, lifts were dirty, bathroom was dirty in bedroom, alot of muck behind the door and around the bin.

room to small for a double bed, could not move around room without kicking the bed

"The stay over all served it purpose"

The room that we used for the gentleman in the wheel chair we found to be very good

The swimming pool was cold to cold for the children. the faimily room was found in need of redecoration. The food could have been better on the Saturday night we found it very difficult to eat. The staff around the hotel could do with some customer service training with regards to there manners.

"I WOULD JUST LIKE TO THANK ALL THE STAFF FOR BEING SO FRIENDLY AND HELPFUL AND A SPECIAL BIG THANKYOU TO THE CHEF MARK PIPER FOR BEING THE NICEST CHEF EVER LOOK FORWARD TO RETURNING IN THE NEAR FUTURE. WELL DONE ONE AND ALL AT THE NORBRECK CASTLE HOTEL I STRONGLY RECOMMEND THIS HOTEL ."

WE HAD A VERY ENJOYABLE STAY HERE.THE STAFF WERE VERY HELPFUL AND FRIENDLY. THE FOOD WAS LOVELY AND THE HOTEL WAS SPOTLESS THE ROOM WAS CLEAN AND WELCOMING,AND THE BED WAS SO COMFY I DIDNT WANT TO GET UP.

"Enjoyable but not as much as the other times i have stayed there."

its not a bad hotel, i have stayed a few times now ,but i feel that things have changed since the last time. And i may not use this hotel again some staff were very rude,

Some of the staff were rude. The food was not as good as usual.

"OUR EVENT WENT FAB "

FRIENDLY STAFF / THE BALL ROOM IS FABULOUS !!/ THE FOOD WAS EXCELLANT

NO SAT ONL;Y FACILITY WITHOUT BOOKING THROUGH AN AGENT / CONCESSION SHOULD BE GIVEN FOR ANNUAL FUNCTION ESPECIALLY AS WE HAVE OVER 250 QUESTS WH ARE NOW LOOKING FOR ALYERNATIBE ACCOM IN BLACKPOOL AS THEY ONLY WANT SAT NIGHT

"we only stopped one night but have stopped at this hotel twice before. we have always found it to be excellent value for money and would recommend it to anyone. "

parking facilities are excellent. prices at the bar are very reasonable. breakfast very good with plenty of choice. comfortable rooms very clean and furnished to a good standard.

"Overall a pleasant experience, great for the kids!!"

Staff all very pleasant and helpfull.

Hard to look out of the windows because of the dirt on them inside And out

"Good value for the price. The kids really enjoyed it."

Fast check in. Good breakfast. Free wifi internet. Nice swimming pool

Room fittings looked a little worn. Bit too warm in the room

No Good Points

Lots of bad points , i believe that the hotel wants too update there photo's cos the room we got didnt look anything like them small and dingy,

"away from hustle and bustle of crowds so was peaceful. room was clean and comfortable - no disturbances during night from other guests. very busy and popular hotel."

friendly staff. lively entertainment. good sized swimming pool for the children - water warm.

room in need of updating. reception at times was dis-organised chaos with long queues. vegetarian/fish alternative foods were very bland. no healthy option for childrens meal - all food was fried. childrens splash pool extremely cold water - unable to use

"Booking and reception was good , but rest of stay was awfulll, would certainly not recomend , or stay again."

Hotel staff excellent on check inn, room key not work , but issue was resolved easily and quickly.

Room bed was so uncomfy,every spring could be felt and room was noisey with no window , except for roof window which has no blind or cover to block light out,some lights and fittings not work in room. Breakfast buffet was a total nighmare ,,staff unable to cope with demand , it was total utter chaos,, we left and had breakfast from a local cafe , even though we had paid for breakfast at hotel.