Guest Reviews of Best Western New Kent Hotel

"fire alarm set off by steamy shower and couldn't be turned off"

staff good

"A very comfortable and pleasant stay."

Staff were very friendly, helpful and accomodating. My single room was very cosy, clean and warm. Lots of very hot water and a good powerful shower. Breakfast, good value for money.

Booking on-line was easy but when I wanted to alter the booking the system didn't let me despite saying you could do so. In the end I had to ring the hotel directly - they were very accomodating. The TV didn't work properly and there was no radio. Also, it was difficult to work out how to get the alarm clock to work.

"Very good value for money"

Very friendly staff; good breakfast!

Light didn't work in my room, and curtain was broken

"A pleasant hotel for price of room. Spoilt only by check-out. Had to leave early and attendant on desk didn't know how to go through the check-out procedure. Training will surely resolve. All staff very curteous and polite so a bonus."

Room bright and airy, beds comfortable, room clean

blinds broken and battered, bathroom slightly shabby

"Only a brief stop and very comfortable."

Comfortable bed and good night's sleep. Clean room. Good shower. Good breakfast.

"good and comfortable."

The hotel was clean with good facilities, very comfortable and had lots of infomation about the local area.

Tv didn`t work, but was up graded to another room.

"very good value for money, and a lovely breakfast"

The hotel staff was very friendly & helpful

The duvet cover had a stain on it,also the remote control for the t.v did not work, but i took it to reception and they changed the batteries for me.

"Good"

Nice and clean

A bit pricey! Poor choice for vegetarians!

Clean, Friendly Staff, Nice Area in Newcastle

"we where not informed of the resteront not beung in use on one night we did dine in each night"

Quiet and well run smallish hotel. Pleasant, polite and helpful staff

Room decor was in a poor state -lots of water damage and peeling wallpaper, etc. room 31

"The hotel was jus what we required for an overnight stay in a place we did not know. The staff were very cheerful and helpful"

Found through Multimap as close to my meeting place

Some of the fittings were a bit shabby, but generally the hotel was very smart, with excellent floral display, and efficient

"generally a good impression was left."

Warm room; nice room facilities, prompt service; friendly staff; good breakfast.

Not central location; small room; check-in person very inexperienced; room needed redecorating.

"resonable value for money, would stay again if we venture up that way again. postives outweigh the negatives of the hotel. food menu is a la carte! very expensive, bar meals could do with bit more choice."

good location, away from all the noisy bars but within walking distance to go drinking at night.

rooms could have done with some redecoration. TV remote control didn't work and was never sorted while we were there. double parking in the car park was an issue on 2 occasions but sorted quickily by the staff!

clean and cosy. rooms well heated.

noisy corridors - doors slamming, guests noisy at 2 -3 am in the morning

A nice and tidy hotel in a quiet neighbourhood. Restaurants, shops and metro nearby. Within walking distance from the city center.

"Th ehotel is clos eto the metro system, with a good selection of shops and bars withinn walking distace."

Its location.

"OK room facilities, but the place could do with a lick of paint and the cooked breakfast was very under par for a three star hotel."

Good bathroom facilities

Woeful cooked breakfast, shabby appearance of the hotel

Clean, well equipt, good sized room, pleasant staff. Easily warm enough with adjustable radiators.

Decor was old-fasioned some like the bar, verging on hideous.

Great location - round the corner from the bars, so noise was never an issue. Parking was a bonus

Room was very small for the price, although there is a premium for Jesmond. Check in attendent was not much use and in fact did not even check us in on the computer system - bit of a worry in event of emergency etc.. All was sorted by a different and very pleasant member of staff upon departure, however.

"The hotel was just what we needed for the length of our stay, the staff were most helpful and the room was clean and tidy."

The Hotel was easy to find, although it was sited on a road with several hotels it was at the quieter end which was good.

"We would have liked to have a newspaper delivered or at least some in the reception."

"Overall, the hotel was OK and convenient for reaching my daughter's student house. Stairs decorations were a bit tired and the glass tumbler in bathroom was not very pleasant. On the plus side, the staff were excellent , friendly and helpful. The food was also very good. I'm sure I probably had an off-day room valet."

Convenient for seeing daughter at University

Clock in bedroom had stopped - spent battery: tooth glass in bathroom was used and dirty -had some residue in the bottom - not very nice!

"Whilst the room was generally good, as is expected at a Best Western Hotel the performance of some of the staff was poor, particularly bar and restaurant staff. Menu is unimaginative and bland and contains too many similar dishes. Food quality was generally poor. The house 'dry' white wine was medium and warm! Hotel probably ok for stays of one night, if you are going to dine somewhere else."

Room was good, generally well equipped

Dripping tap, two many narrow stairs

"I was pleased with the accomodation and would stay there again."

Clean rooms with good facilities.

The fire alarm went off due to a malfunction at 8am on the Sunday morning! Not good for a hangover. And the walls are quite thin so we could hear people in adjacent rooms.

Too noisy. Roudy guests late at night.

"Staying at the New Kent Hotel was brilliant, the staff were very friendly and the rooms were clean and modern. I would deffinately stay at this hotel again. The only bad thing is that I only stayed for one night, next time it will be for longer!"

Everything!

Nothing!

"a more detailed map of the area would be helpfull."

closeness to metro station.

none.

"If you just need a place to sleep and you don't care so much about fancy interior and up-to-date furniture and decor this hotel will do. The area is great and it is close to restaurants, metro and the city centre."

Good area, quiet and calm, close to city centre, kind staff

The hotel is rather worn dowm. Could need redecoration and renowal.

"Genuinely pleasant and helpful staff. Very quiet and comfortable."

Centrally located and affordable

Put in a lift

Room was spacious, staff were friendly and accomodating

areas of room could be smartened up

"The room was clean, airy and tidy. Some areas needed minor repairs, particularly in the bathroom. Staff member upon check in could have been friendlier, although on check out, the staff member was efficient and friendly"

Light and airy room. Usual tea/coffee/biscuit provisions. Good location

Redecoration/minor repairs

"When I was trying to book hotels on line it would have helped if I had known how far it was from the Arena, as that was where I was going at night. Some hotels gave miles to attractions but the Arena did not appear to be one of them. However it did not spoil my time as the friendly reception staff booked a taxi on my behalf."

Friendly Staff

Could not purchase crisps/nuts at the bar!!

"This the third time we have used this accommodation and will continue to use it as a base for our stay in Newcastle"

God location. Friendly and helpful staff.Relaxed atmosphere.

Noise of some guests

Friendliness of evening receptionist, waitress in charge of breakfast.

Corridors a maze, leaky kettle.