Guest Reviews of Norfolk Royale Hotel

"Very good. I would recommend the hotel."

Excellent king sized bed and large room. Very clean and well presented. Friendly and professional staff.

My bed was on a slope

room very comfortable

general areas too hot, paying for parking

"Very good"

Excellent room, good location, good breakfast included, staff very pleasant

Pay to park car, not asked if we wanted morning paper, cigarette dog ends littered front entrance

"Excellent - would definately visit again!!!"

Very friendly acccomodating staff - excellent location close to shops, bars & beach. Great facilities and good food!!

Renovation work was taking place on the second floor which we were not informed of prior to arrival

big room, rapid check-in and check-out

old shower equipment

"The hotel location is excellent for the town centre, restaurants and nightlife. The staff are friendly and helpful. The secure parking is good, though I think it's unreasonable for the hotel to charge guests for parking. The bedroom was clean but was not to the standard expected for the price. It was badly in need of re-decoration. The walls were marked and the carpet was stained. The TV also needed attention, the picture quality was terrible. One final comment - though this applies to many hotels I have stayed at - clean your windows, especially at the front of the hotel."

The room was not to the standard expected for the price. It was sorely in need of re-decoration, ie the carpet was stained, the walls were covered in marks.

Frendly staff clean hotel and near to town centre

at dinner the vegetableswere the same for all dishes I had fish and donot think that the veg supplied went with it

"Good standard of Hotel, let down by staff who gave the general feeling of not careing. Beware a "

Location of Hotel - excellent Standard of Room - Good

Terrible customer service from staff

"Superb location in centre of town.Staff were helpful, obliging, and charming.Meals were delightful, food fresh, with good choice.Hotel is well furnished in traditional fabrics, which I value.Fresh painting required in our bedroom. Overall a pleasant and comfortable stay."

Lovely large room. Beds extremely comfortable.Staff very helpful and polite.

Hotel needs a fresh coat of paint.Water pressure superb but shower facilities dated and dangerous. Impossible to achieve correct water temperatures.

"bar to high and the none consistant bar prices price changed from round of the same drinks "

clean and tidy ideal location

dead slow lift bathrooms need up dating

"Apart from the two minor dislikes stated above, my only wish was that we were staying for longer. The hotel is in a good location, close for everything Bournemouth has to offer and the hotel itself is of a very high standard."

Clean and spacious rooms, helpful staff.

Heated towel rail in bathroom didn't work Room 111. No face flannels supplied

"THE RECEPTIONIST WAS NOT VERY HELPFUL ON ARRIVAL VERY VAGUE ABOUT THE CAR PARK LOCATION. THIS IS MY ONLY CRITISM OF THE WEEKEND OVERALL OUR STAY WAS VERY ENJOYABLE."

CLEAN & COMFORTABLE IDEALY SITUATED

"hotel was very busy especially on the Sunday morning but all staff worked hard to ensure all worked well."

excellent hotel. Good accommodation. Superb location

"The hotel itself was fine but our room was poor. Over priced for the standard. I went to reception on several occasions and there was never anyone there and no way of alerting staff to you being there. All staff were very friendly and helpful."

we liked the breakfast

The bathroom was dusty and has cob webs all around the bathroom window. There was also a very strange smell in the bathroom.

"Very pleasant stay, hotel is ideally located in the heart of the town, yet still a nice quiet location. Staff were very helpful and friendly. Room was clean and well maintained with good facilities. My only gripe would be the fact there was no free parking for guests, instead it was "

Clean, good facilities. Friendly helpful staff.

Having to pay for overnight parking,

"We have stayed with you before and have no complaints at all.We asked for robes and they were delivered promptly to our room.Please keep this service."

"This is the second time we have stayed here. It makes for a relaxing break & it is ideally situated in the centre of Bournemouth. The rooms are spacious & well appointed. The restaurant serves good food in pleasant surroundings. The staff are friendly & attentive & provide a good standard of service. I would not hesitate to stay here when visiting Bournemouth in the future."

The hotel is very comfortable with good size rooms & lounge areas. The standard of food in the restaurant is very good.

Minor items of maintenance changing of light bulbs not attended to. This should have been done even though it was a busy bank holiday weekend.

"I booked the hotel and after read the reviews, they were very mixed! So I was worried about our stay. We pulled up outside and I was very pleased with the look of the hotel, we checked in and the staff were great. In some peoples reviews they complained about 'creeky floor boards' yes they are but thats the age of the building its amazing what some peolple moan about. Our room was lovely and spacious which we need for our young daughter, also very clean I love the M & B touch in the bathroom they have class when it comes to soapAll in all it was a great couple of nights stay and we would definately come back!! One last thing the location of the hotel is perfect in relation to the town and the lovely beach."

It had a nice Edwardian feel about it

Nothing

Very good, excellent location very close to centre of Bournemouth. Food and service good quality, private parking facilities under hotel. Overall an excellent hotel and booking with Active Hotels was the best value too.

"Staff were very helpful and resloved problems efficiently"

Clean and in good order

Bar closed early Access to pool was not ideal and no foot bath First night had no cold water in the shower Room was very warm

"The hotel seemed very disorganised. Decor and facilities seemed a little run down - there was no air conditioning anywhere in the building. It also seemed woefully under-staffed - it often took a long time to get through to anyone on the room phone. Unfortunately we were ill for the majority of our stay and had to use room service: Orders were invariably late or wrong e.g. no bread roll with soup; no drinks etc or lacking in the right crockery/cutlery e.g. Afternoon tea was served with no plates or tea cups!and on top of that there is a "

Well located in the centre of town.

No air conditioning!! No extractor fan in the bathroom. Uncomfortable bed.

"My husband and i really enjoyed our stay, we thought that the facilities and the room lived up to our expectations, and without hesitation we would stay with yourselves again."

Light airy rooms, clean and tidy

The matress was very used and uncomfortable

"Having stayed in the hotel some 12 years ago it was very disappointing that the standards had deteriorated. At the last stay the excellent service started from the moment we arrived when the concierge and night porter met us in the car park and made a point of carrying our luggage for us and didn't end until we left. Unfortunately this time the night porters did nothing to help us when we arrived, we had to knock on the window to pull them away from the TV to let us in and then almost fell over them with our luggage - they offered to carry our bags when we were 10 yards from our room - no doubt seeking a tip! The rest of the stay was Ok, food Ok, but the decor in our room was tired and the window wedged open with a toilet roll! No hotel guide was found in our room - just not the old Norfolk Royale we had enjoyed so much on our last visit."

Well located

Decor was tired

"Some curtain hooks had come off the rail and the curtain pully didn't work. We also didn't recieve our newspaper that we requested each morning."

Friendliness and helpfulness of the staff

Facilites were a little run down.

"very nice hotel right in the middle of the town centre."

spacious rooms

3pm check in,paying nine pound for parking

"Service in restaurant was very slow. When food did turn up - sea bass was dry and crisp. "

very modern comfortable and spacious

accommodation was fine. The first room we were given was on road, very noisy but we were moved to a quieter room at the back. This was a smoking room. Why not put smoking rooms at the fron facing the road?

"love it cant wait to return in september already booked "

love the hotel and staff,, very very happy with the room as it was to a great surprice that we got one at front of hotel with a very large balcaney same again in sept please very very nice thank you

"Excellent hotel to stay at,would recomend.Ideal situatated for all amenties."

Excellent space and very clean.

Possibly air conditioning would have been benefical.

"Babys high chairs are faulted. My daughter was having her dinner and the high chair seat collapsed, dropping her to the floor. I did not expect to have to check the clips, nuts, bolts are fitted correctly. Thankfully she was ok but not an incident that shouldn't have happened!!! Hotel were not aware of the deal I had booked and wanted to over charge me...... staff at this stage were not friendly. I should not have to spend in total about 1 hour over two days arguing about this with staff. When arriving at the hotel - the requested cot was not in our room. However after asking, it did arrive. The floor in our bedroom was all tiled - I don't think this was a very poor choice of room for a 14 month only baby....... not nice for her to crawl around and I was constantly worried that she would bang her head on the floor. Not all rooms are tiled, most seemed to be carpet, so why we were given this room I am not sure!! Nice hotel, however with all the incidents it was not a relaxing weekend as was expected from a 4* hotel."

Nice hotel, good facilities. Staff were generally friendly.

Equipment, Unsuitable Bedroom, Staffs booking knowledge.

"Really nice hotel but seems to be lacking overall organisation. We only had one meal breakfast in the dining room but it seemed chaotic. Tables not being cleared, food and juices and plates ran out but staff did not seem to notice. Had to find a waitress to order tea rather than being offered it."

central location and provision of parking

jacuzzi not working nor steam room.

"It was a hot week but hotels should state clearly if they have no air con. this is not a luxury it is a basic requirement for such an expensive hotel. for the value offered"

nice room basically well equipped

no air con!! busy main road outside window..had no sleep..at this cost!!..only in England are we treated so badly.

"restaurant needs sorting out and menu improving.tarrif is complex and you are confronted by a host of extra charges. this seemed to be a general view. because of this we would not return unless rectified."

location of hotel,very convenient for town and amenities

restaurant food was disappointing.stayed last year when food was excellent.restaurant service was a little slow.

"had dinner in hotel ordered wine to go with meal it never arrived before finnishing main meal or by time we were ready to leave"

good clean valve for money except bar drinks

had to change room for non smoking

"The lesuire activities where all very nice, clean and easy to find. The mattress was too soft and i dont normally get back pain but i did on the last two nights. this may have been a one off in our room. The hotel is in a very good location and i dont think this was empathised as well as it should be on the booking website, average distances from the beach, park, shops, pubs and the restaurants would be great as i had to look this up on google earth, or to show on the map main tourists spots. the Overall feeling as i felt was very positive, the staff were excellent and made us feel very welcome. 10 out of 10 for the politeness and helpfullness of the staff."

All of the staff were very professional, polite and friendly.

The room service breakfast was very nice, but lacked things like salt and pepper and butter for toast which i dont know if it's just me but i feel that is a nesesary items for breakfast, and 2 sets of cutlery for two people, i put the cutlery down to a one off mistake but felt that i needed to write it on the back of the room serivice order form.

"Overall we found the staff on reception and in the restaurant not quite knowing what they should be doing. They would benefit from a person in charge who would ensure that customers were catered for in a reasonable time and that continuity of food available for breakfast, is kept up. However,your bar staff were excellent and are a credit to you."

The position of the hotel is good for shopping.

The stay overnight was offset by the poor decoration of the room and the curtains, when pulled, looked like they may have fallen off at any time.

"Having stayed at the hotel before we were looking forward to our return visit. While overall we were not disappointed and enjoyed the experience, we did feel that the level of service provided when dining, both throughout dinner and breakfast was not very professional. Having ordered red wine with our evening meal white arrived!! Having asked for herbal tea at the breakfast table ordinary tea arrived!!"

Traditional hotel in an ideal location.

The level of waitress service when dining.

"Staff were polite, good en suite rooms, quite good leisure facilities, and good location e.g. town centre, restaurants, bars, clubs, and especially the beach!"

Rooms were clean and comfortable

N/A

"The location of the hotel was brilliant accessible to everything and the staff were very friendly overall a great hotel."

The breakfast was very good and lots of it.

The bed was to soft and the bed spring had mostly gone

"We travelled by train. A map of the hotel and area would have been useful. A motor rally was held on the weekend we stayed.Nothing was posted on the site to pre warn us."

room given was very noisy. The windows were double glazed but they were ill fitting and near impossible to close and lock. Needs urgent attention.Room was comfortable and well presented. I can recommend the restaurant.