These comments are from previous guests who stayed at Cosmopolitan Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 70% | Your room |
| 70% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 80% | Performance of staff |
| 80% | Overall experience |
| 80% | Overall value for money |
stayed on February 22, 2010
stayed on February 8, 2010
"didn't get much time at hotel except when asleep, general experience good though"
nice clean room, checkin girl very helpful, overnight car parking a bonus
from Swindon UK, stayed on February 8, 2010
"The promised refurbishment doesn't extend much beyond the reception and restaurant areas. The rooms are OK but the bathroom had seen better days. The fire alarm went off three times between 7pm and 10pm - a fault in the kitchen apparently."
Good location. Reception, bar & restaurant. Staff friendly.
Bathroom a bit tatty & strangely no cold taps in sink or bath!
from Leeds UK, stayed on December 2, 2009
"enjoyable and homely"
bar staff very good
stayed on November 24, 2009
"Lovely room, although very hot at night. Floodlights either side of windows made room too light at night, no curtains. Noisy traffic, needs double glazing. Water from shower too cold."
Noisy traffic at Cosmopolitan, could do with double glazing
from Barnoldswick UK, stayed on July 27, 2009
"The hotel is in a prime position for the centre of Leeds, with the shops in close vacinity as well."
The hotel was clean and the staff were friendly and professional.
The room was far too hot and the ceiling fan did not work correctly. The only speed setting that worked was far too slow to create a draught. The room was 101.
stayed on June 15, 2009
"Good loved the fact you have smoking rooms "
Very welcoming, clean and helpful staff
We could not get the radio to work on the tv and the fan looked a little dodgy
stayed on July 7, 2009
"excellent, a lovely hotel, would recommend."
The bed was extremley comfy, the room lovely and clean... very spacious, very enjoyable.
the ceiling fan wasnt working and there was a small fan to replace this... but during the night its got very uncomfortable with the heat. The price a little high to use regularly as i have friends who visit Leeds fortnightly..
from Glasgow UK, stayed on July 3, 2009
"Excellent, especially the staff who were very helpful."
Excellent staff, good facilites and generally a really nice hotel and resturant.
from Castleford UK, stayed on May 27, 2009
"Was ok, do not know if i would stay again. A a single person most hotels rip you of!!"
Bedroom ceiling fan loose room 104. Forgeot to mention to reception
Rubbish outside bed room window. Hiar dry was pre war and dirty would not have wanted to use it. To say the hotel has just been refurbished there was little things in the bathroom that let it down.
from Ashbourne UK, stayed on April 27, 2009
The duty manager went out of his way to assist me in printing some documents.
from Leeds UK, stayed on April 6, 2009
"Good hotel experience"
Very welcoming entrance and reception area. Rooms well appointed. Great shower
from Belfast UK, stayed on March 13, 2009
"Overall the Golden Lion is under going renovations at the minute think its changing its name as wellbut I would still go back & recommend going there.As mentioned staff are friendly and helpful."
check in good, overall staff very friendly, room clean
lack of hot water, cracked sink, tv was on the blink.
stayed on February 12, 2009
"adequate"
pleasent staff
not informed when booking on internet that hotel was undergoing refurbishment
from Doncaster UK, stayed on January 6, 2009
staff was fantastic, hotel clean and very quaint
stayed on December 12, 2008
"Overall, I wasn't happy."
The staff were very pleasant and helpful. The plastic duckies for the bath were a nice touch. The bed was very comfy.
My room was very cold and I couldn't work the heater. I feel it should have been turned on before I got there in preparation. The fittings and decor in the rooms were dated and inconsistent...for example you have a new DVD player but the hairdryer is about 30 years old!
from Essex UK, stayed on November 26, 2008
"Good rooms which were very clean as was the hotel. Centrally located, and close to parking."
stayed on November 25, 2008
"will stay again."
The breakfast was all cold and very over priced.
stayed on November 14, 2008
"pleasant"
very clean. friendly staff
some marking on the wall in the room
stayed on November 13, 2008
Staff friendly and helpful. Convenient for rail station. Wireless internet which worked.
Room service food was mediocre. Single room was quite small. Hotel undergoing renovation at time of stay.
stayed on October 2, 2008
Rear room so was quiet at night.Very clean well appointed room.
Lift out of order
stayed on September 29, 2008
As a solo female traveller dealing with female reception staff I was very disappointed by the lack of anything beyond the bare minimum of courtesy.
from Facit whitworth UK, stayed on September 18, 2008
"hotel needs a upgrade, some of the staff need to be more helpfull and a smile would help."
Clean, good location for leeds centre and train
noise from building works, noise from bar below, noise from trains
from Hull UK, stayed on July 28, 2008
"Excellent"
Excellent service. Room was available even though we arrived very early
Picture in room 311 was hanging upside down!
from Thirsk UK, stayed on July 22, 2008
Excellent hotel.
Bit dissapointed that although I had read that 3 days notice were needed to cancel the fact that 2 people had to drop out on the day before the stay due to compassionate reasons that we still had to pay for that room in full
from Kent UK, stayed on July 14, 2008
"room good but facilities weren't really good enough for the price."
bed, shower.
restaurant shutting at 930pm. Paper didn't get delivered, continental breakfast felt a ripoff. asked for hot water for a cup of tea and was looked at like I was asking for the stars.
stayed on June 25, 2008
in town centre and freindly helpfull staff.
stayed on June 20, 2008
"The construction works have been going on for some time now"
Good location
Rust on the radiator piping Building works and the noise they make in the morning
stayed on May 21, 2008
very comfortable bed and very good shower, both key points to get right, and they were.
although the hotel advertised a no smoking policy throughout the hotel, there were strong smells of smoke around in various parts of the hotel and could be smelt in my room, which was quite unpleasant.
stayed on May 21, 2008
the bed was comfortable
the water in the shower would not get hot
from Stockport UK, stayed on April 23, 2008
"a very pleasant stay and great local location to the city centre with the free overnight parking to make the stay as hastle free as possible"
friendly staff and good service at breakfast and bar facilities
found the room and fittings to be dated and in need of modernisation however all in good clean working order.
stayed on May 19, 2008
Central location
stayed on April 5, 2008
Central hotel - ideal for week end away. The room was spacious and clean. Would recommend as good value for money.
The kettle was leaking. The soap dispenser in shower was empty.
from Hull UK, stayed on March 25, 2008
"Located in central Leeds, close to secure car park, shops, night-life. Everything you need for a weekend away from the kids. Thought the bath-robe was a great idea/gimmick also...."
Hotel was easy to find, warm, comfortable, friendly & in a central location.
Everything was great.
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Cosmopolitan Hotel - T:0113 243 6454
Templenewsam Golf Club - 2.9m T: 01532 645 624
Moortown Golf Club - 4.3m T: 0113 268 1682
Headingley Golf Club - 4.6m T: 0113 267 9573
Moor Allerton Golf Club - 5.8m T: 0113 266 5209
noise