These comments are from previous guests who stayed at Royal Station Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 80% | Check-in process |
| 60% | Your room |
| 60% | Working order of facilities / equipment |
| 80% | Order and cleanliness of the hotel |
| 60% | Performance of staff |
| 70% | Overall experience |
| 70% | Overall value for money |
stayed on February 4, 2010
from Los altos, ca US stayed on January 20, 2010
good location to train station.
Hotel makes lots of noises at night. Bar across the street was noisey when it closed. Staff was to take care of my rental car but failed.
from Halifax west yorkshire UK, stayed on January 14, 2010
"over all a pleasant and comfortable stay thank you"
clean warm comfortable and friendly staff
noise from corridor/room doors shutting
from Reading UK, stayed on December 10, 2009
"OK but will probably stay elsewhere next time"
Convenient for City and facilities
Rooms too small, and hardly adequate for two people
from Leicester UK, stayed on October 15, 2009
"Hotel has a lot going for it but was let down by failure of some facilities and the off-putting attitude of some staff."
Excellent location
Lack of hot water for washing. Staff obviously haven't been told about Geordie Friendliness!
from Solihull UK, stayed on September 13, 2009
"VERY GOOD COMPARED TO A PREMIER"
SERVICE
EVENING MENU DID NOT CHANGE COULD NOT BOOK FOOD TO MY ROOM FROM DOWNSTAIRS BAR
from Worksop UK, stayed on October 4, 2009
"Very much enjoyed our stay, would not hesitate to come again"
Clean, presentable and conveniently placed in Newcastle city centre
Small amount of traffic noise, room very warm at night
stayed on July 17, 2009
"Spolied by the reception staff breakfast staff were fine and an extremely hot room with no ventilation or fan."
Good location, right next to station and taxis, both of which I use a lot
Receptionists were completely unsmiling and sullen, no 'hello'or 'thank you' or 'goodbye' on departure. They also had the habit of not looking at guests when they spoke. Room was VERY hot and airless
from Kristiansand NO stayed on August 13, 2009
"The review or impression was more than the actual value of the room."
stayed on August 7, 2009
"v good"
generally v good
pigeons in lightwell woke me up at 6am room 218 no black pudding with breakfast.
from Stanley FK stayed on July 15, 2009
"Generally fulfilled requirements. Good location."
Staff helpful. Accessability good.
Worn carpets on stairs. Impossible to ventilate room- windows painted shut. Appalling deppessing piped muisc in the dining room. Staff in the dining room/bar seemed a little unfamiliar with accepted protocol- eg that a cup of coffee usually comes with a saucer, and that a full bottle of beer needs a pint glass.
stayed on June 12, 2009
"A very comfortable stay"
Friendly helpfull staff, good food
from Dublin 18 IE stayed on May 11, 2009
"It was a very pleasant stay. Well done. "
from Appleby UK, stayed on April 20, 2009
"Very nice, would stay again."
The hotel looked very nice, the reception and staircase areas made it appear a higher standard of hotel than 3 stars. The Leisure centre was also very nice. We arrived at 10:30 am and were allowed to check into our room then even though our confirmation said check in wasnt until 14:00.
The room was a bit small. I booked a superior room but am unsure exactly what was superior about it.
from Hartlepool UK, stayed on March 10, 2009
rooms were nicely decorated and clean, mini bar although sparse was complimentary. Free wi-fi was good
For the cost for a one night stay would have expected breakfast to be included in the price
from York UK, stayed on January 15, 2009
Fabulous hotel, excellent staff, will be returning.
Shame the leisure centre will not be open on a sunday in future, but wont deter us.
from Newcastle upon tyne UK, stayed on May 19, 2009
"good but noisy at night, "
overall it was noisy
from Southsea UK, stayed on January 14, 2009
"Very Good."
Room, facilities and staff were excellent.
Much of the Hotel needed renewing/updating.
from Montrose UK, stayed on January 1, 2009
"satisfactory"
over all good
room was cold
from Dubai AE stayed on December 23, 2008
"Overall I enjoyed my stay, thank you"
Cleanliness was good, plus the fitness suit facilites and hotel location were very good
The room was tiny, fitness suit and breakfast timings were bad
from Northampton UK, stayed on December 5, 2008
"very local to all areas of intrest, shops and also the Assembely rooms which i was receiving my 30 long service award."
Cleanness bathroom, warm of the room. staff helpfull,
quoted one price on my confirmation charged £14 per person more. was not a great problem but as my boss had ok the price on the original i could only claime back. the cost was not any add on costs
from Sutton coldfield UK, stayed on December 5, 2008
"A splendid Victorian hotel which has been presented in a modern way to make the most of space and character. Friendly and efficient service. Conveniently located next to the train station, and although this can mean some noise overnight it didn't bother me. But leave the car at home unless you are prepared to pay quite a large fee for your parking."
Nicely presented. Room was large, well equipped and clean, with a lovely bathroom. Staff were helpful and efficient. Breakfast was nice - I didn't have any other meals, but the room service menu was varied and looked like good value.
Parking was very limited; despite advertising that it was free, there are actually only a few free spaces, and if these are taken you have to park on the station car park, for a fee of £12. I felt that this had been missold. I was also a little cold overnight - but I did go in the middle of a particularly cold spell snow!.
from York UK, stayed on December 1, 2008
"We enjoyed the stayed - and it was ideal for attending a concert at the metro arena"
Staff were very helpful, particularly the man in charge of parking. Complimentary drinks much appreciated
Very noisy
stayed on December 1, 2008
"Very pleasant"
Meal at 5pm took a long time to come to table - 1/2 hr !! It was only 2 paninis and french fries
from Sawbridgeworth UK, stayed on November 27, 2008
"Very comfortable and clean"
Very Helpfull staff,proximity to Newcastle station and city centre.
from Bedlington UK, stayed on October 29, 2008
"Excellent."
Bright, clean room, with good decor and polite staff.
Carpeting by elevator and flooring in elevator very shabby - needs replacing.
from Marske by the sea UK, stayed on October 24, 2008
"Excellent"
location excellent,as I travelled up by railway, no need for any additional travel costs. walking distance for city hall where I attended concert & quayside for meal & a beer.
stayed on October 23, 2008
"A good hotel conveniently located. I would definitely recommend this hotel."
Very handy for the city centre and also right next door to the train station.
It is a bit noisy at night but only what you would expect from a hotel right in the centre of the city.
stayed on September 29, 2008
"Like the building's outlook appearance and its location a lot, the hotel has a lot of potential for enhancement. "
Very nice building, very convenient and close to the train/Metro/bus station. Hospitable in providing complimentary drinks in the fridge and using the gym facility. Cleaning staff friendly and helpful.
Some rooms have no external windows, others facing the main street need double-glazed windows very noisy esp. after 11pm when people line up at the bars/pubs on main streets. Carpets in common area need refurbishment.
stayed on August 21, 2008
"Fully satisfied, use the hotel frequently and will continue to do so"
Good central location, leisure facilities, extensive room service selection with very good available times. Friendly staff. Quiet corradors so one is not frequently disturbed
Poor lifts, one I feel is a service lift. Inclusive car parking facilities although the Railway carprk is on the door it is expensive to stay 24 hours.
stayed on July 22, 2008
"Shows a bit of wear; room a bit hot."
Nice value for money.
from Manchester UK, stayed on May 14, 2008
The hotel appeared tired and in need of refurbishment. It appeared that I could have got a lower rate if I had booked by telephone with the hotel
Newcastle upon Tyne Hotel Reviews & Booking 0.6m
Alnwick Hotel Reviews & Booking 30.8m
Middlesbrough Hotel Reviews & Booking 31.2m
Hotels near Newcastle United FC - St James Park 0.5m
Hotels near Northumbria University - Newcastle Campus 0.6m
Hotels near University of Newcastle upon Tyne 0.8m
Hotels near MetroCentre 2.3m
Royal Station Hotel - T:(0191)2320781
Newcastle United Golf Club - 2.0m T: 0191 286 4323
Ravensworth Golf Club - 3.1m T: 0191 487 6014
Bill Quay Community Farm - 3.1m T: 0191 438 5340
Gosforth Golf Club - 3.3m T: 0191 285 6710
"Just about fair"
Good location Good quality breakfast
Noisy and loose window Loose taps in bathroom