Guest Reviews of Royal Exeter Hotel


Exeter Rd, Bournemouth, Dorset, BH2 5AG
3 Star 3 Star Bournemouth Hotel
 
Guest Reviews & Comments

The comments in these reviews are from previous guests who stayed at Royal Exeter Hotel and subsequently completed a customer review questionnaire. Any opinions expressed in these reviews are those of the guests and not of the owner of this website or booking network.

80%
OVERALL
90% Check-in process
80% Your room
80% Working order of facilities / equipment
90% Order and cleanliness of the hotel
80% Performance of staff
80% Overall experience
90% Overall value for money
  • 90% Young couple

    from Milton keynes UK, stayed on May 4, 2010

    Excellent staff, particularly the head waiter serving breakfast in the morning - very friendly and efficient and we were given the impression nothing was too much trouble. The food itself was first class with plenty to choose from. Room was big, well decorated and clean. Excellent location.

  • 100% Older Couple

    from Chicheater UK, stayed on December 21, 2009

    "An exellent hotel when visiting BIC for shows"

    Excellent location right opposite Bournemouth International Centre. Car Parking. Friendly informative staff. Great breakfast.

  • 80% Older Couple

    stayed on February 17, 2009

    "Excellent location for attending BIC events."

    Character property; Good breakfast; welcoming and very good service from reception and restaurant staff.

  • 90% Older Couple

    from Crawley UK, stayed on July 1, 2008

    "Would only stay again if given a much quieter room"

    Very Clean, Excellent Staff, Good breakfast

    Very noisy at night from bar area, had to sleep with windows shut which kept room very hot no air conditioning

  • 70% Individual Visitor

    stayed on June 4, 2008

    "Would have given a fair rating but problem with bathroom means I'd give an adequate rating."

    Staff very friendly and food very good.

    Noise from Bar below very loud till midnight. Problem with bathroom. Water going down sink caused stinky water to flow up shower drain pipe.

  • 30% Young couple

    stayed on June 3, 2008

    "Disappointed"

    Breakfast was good, the staff were very attentive.

    Manager not very helpful as i hadn't booked via the hotel. Having a room above the bars that were open until 1am where they have outside smoking areas. No air con, so windows were open, very noisy! Bathroom extremely poor, we had sick in the plughole, you had to lean over the bath taps to get wet from the shower which had lots of black mould in.

  • 80% Older Couple

    from Yeovil UK, stayed on February 20, 2008

    "really lovely hotel in a good location"

    standard of room , friendly staff

    little resident only bar area,

  • 100% Older Couple

    from Chippenham UK, stayed on January 22, 2008

    the royal exeter is centrall to every thing

  • 40% Young couple

    stayed on February 6, 2008

    "Ideal hotel for younger clubbers. Disappointing rooms, they need updating or something. Nicer pillows would be good too. The lift didn't work."

    If you want to club until early hours then this is the hotel for you. My boyfriend and I had to swop rooms because all we heard was the thud of music from the hotels bars.

    We did not like much really. It was quite poor for the price.

  • 80% Older Couple

    stayed on January 1, 2008

    The room could do with some refurbishment especialy the bathroom

  • 100% Older Couple

    from Paignton UK, stayed on December 5, 2007

    "Room was clean and spacious. Staff and service excellent. Ideal for BIC and town."

  • 90% Young couple

    stayed on July 26, 2007

    Excellent location and well maintained hotel. Excellent restaurant and bars attached to hotel.

    The rooms on the top floor where we were located were very hot.

  • 80% Individual on Business

    stayed on July 22, 2007

    "Car Park Code,"

    Nice Breakfast, Fast Modern Lift, Nice Bars and Reception Area,

    Beroom was a bit tired and drab, Car park was full with people juct there for the bar so very tight coming back at 10.00pm

  • 80% Older Couple

    stayed on July 21, 2007

    "Having stayed at the Royal Exeter in previous years, we knew more or less what to expect. However, the newly refurbished dining room was a joy. The food was excellent and the staff efficient and friendly. Spoil yourself and go for the chocolate brownie with vanilla cream!Nothing was too much trouble. We will book again for next year, when hopefully, the rooms will have been refurbished."

    Excellent dining. Proximity to event we were visiting, cleanliness of the hotel, friendliness and efficiency of the staff.

    The rooms are getting very jaded. The bathrooms particularly are very old-fashioned and very basic.

  • 80% Young couple

    from Southampton United Kingdom;UK, stayed on July 9, 2007

    Lovely looking hotel, very friendly staff.

    Room not particularly large, very warm room and no air con.

  • 100% Family with older children

    from Kempston UK, stayed on June 25, 2007

    clean and functional

  • 100% Older Couple

    from East hagbourne UK, stayed on June 16, 2007

    Lovely hotel - much better than some of the other, more expensive hotels I've used in the area. Very smart & trendy.

  • 90% Individual Visitor

    from Salisbury UK, stayed on June 14, 2007

    "If you are going to see a show at the BIC then I recommend staying at the Royal Exeter Hotel. You are right outside the venue and almost directly in the town centre. You may be worried about noise at night but I didn't find this a problem. Friendly staff and an overall pleasent stay."

  • 90% Individual Visitor

    stayed on June 13, 2007

    "I chose this hotel because it beat a competitor by "

    Centrally situated, large room with comfortable bed and ironing board available.

    The decor was a little tired in places - I would have appreciated something celebrating the coastal location.

  • 70% Gay Couple

    from Guildford UK, stayed on May 26, 2007

    The central position

    The room was very stuffy. We struggled to open the casement window whilst we were in the room, but did not feel that it would be safe to leave it open overnight or whilst we were out of the room due to the flat roof outside.

  • 90% Individual Visitor

    from Seaton United Kingdom;UK, stayed on May 1, 2007

    "All the staff I dealt with, both at reception & in the breakfast room, were friendly & efficient. The room was spacious & clean, as was the en-suite bathroom. Plenty of storage space was provided & the bed was comfortable. The breakfast menu offered a wide selection & was to a high standard. All in all the hotel was great value for money, especially considering the small rooms you'd get for the same price in London. It's also literally across the road from the BIC, so ideal if you're going to a show there, and just minutes from the beach & parks. Highly recommended!"

    Friendly staff. Comfortable, spacious room. Wide choice of options for breakfast. Ideal for the BIC.

    Not a huge bugbear, but you could hear a little noise from the corridor & neighbouring room.

  • 100% Young couple

    from Walton-on-thames surrey UK, stayed on April 27, 2007

    Great Service, Great Atmosphere and Great Food!!!

    Unfortunate that it doesn't have indoor swimmingpool.

  • 80% Individual Visitor

    from Gillingham UK, stayed on April 6, 2007

    "Overall very happy with my stay. Breakfast was lovely, staff were friendly and helpful and the room was clean and comfortable. Its very central location and private parking made this hotel very attractive to me. Though on the downside I did find being centrally located did mean that it was rather noisy outside until late with Bournemouth's Saturday night revellers. This was probably not helped by the presence of two trendy bars at the hotel."

    Room was clean and comfortable, breakfast yummy and staff friendly.

    Minor gripes were that it took a while for the water in the room to run hot and the shower was not very powerful.

  • 80% Young couple

    from Chelmsford United Kingdom;UK, stayed on February 28, 2007

    Very good breakfast !!

    Bathrooms could do with some modernisation.

  • 70% Group of adult friends

    from Belfast United Kingdom;UK, stayed on December 30, 2006

    "On arrival i was checked in promptly and my room was pleasantly furnishes and of a good size. Perhaps this was because I had requested one of the Classic Rooms as advised by a friend who had also stayed at the hotel recently. A few of my friends who were staying at the hotel at the same time as myself did not have such good rooms and were a bit disappointed. Breakfast was very good with a good range of choices and I was attended to in a friendly and courteous manner. The bar area was much improved from the first time I stayed at the hotel 3 years ago. Much more modern and the bar staff were friendly and helpful. Perfectly located hotel for shopping, restaurants, bars, clubs and the B.I.C. is directly across the road. Outside patio area off main bar would be ideal on summer evenings. Good hotel and would definately stay there again."

    location. Convenient to shops restaurants etc. Room of good size for single occupation.

    all aspects were of acceptable level. If i wanted to be picky, the shower in the bathroom wasnt great, and i hate shower curtains- prefer glass doors.

  • 90% Older Couple

    from Southampton United Kingdom;UK, stayed on December 21, 2006

    "we enjoyed the 1812 cocktail bar. the breakfast was faultless. We already hope tom have an excuse to stay again soon."

    THe room was excellent very clean and comfortable, everything we had hoped for. We will definately be staying here again.

  • 90% Young couple

    from Trowbridge United Kingdom;UK, stayed on December 20, 2006

    "On our arrival the car park was full but the duty manager gave up his parking space for us. the room was lovley, and although we had booked a soking room one call to reception and someone brought us up an ashtray. the bathroom was very dated but it all worked. the room was very hot and we could have done with being able to open a window. the staff where fantatic and didnt laugh too much as we fell through the door and up the stairs on our way to bed. breakfast was also very nice and the waiter impressed us so much we tipped him well"

    the bedroom was fab, could have done with being able to open a window as it was very hot.

    The bathroom was very dated but evrything worked

  • 100% Young couple

    from Upper norwood United Kingdom;UK, stayed on December 5, 2006

    "Our reservation had not taken into account the request for a smoking room, but we were moved within 5 minutes of raising the matter. It was in easy walking distance from the town centre and the sea and only 5 minutes cab ride from the station. Ideal for those visiting the B.I.C which is only across the road. Nightime noise levels were non-intrusive. The 1812 served the best cocktails I've ever had. The staff were always very cheerful and helpful. We are already planning to use them for a future event."

    The hotel was very comfortable, the facilities excellent.

  • 90% Individual Visitor

    stayed on November 11, 2006

    "Welcomed by a friendly receptionist room good size for a single radiator controllable so heating adequate. Hotel corridors a little tatty. Plenty of choice at breakfast both cooked and continental style. Nice to see a selection of dried fruits on offer. Good choice on cooked menu too. Right opposite the B.I.C which is handy and a stones through from the beach. Would stay again."

    Spacious room with single bed

  • 30% Young couple

    from Portsmouth United Kingdom;UK, stayed on November 8, 2006

    "This was the worst hotel stay ever endured by us, On returning to the hotel after seeing a show at the pavillion we were unable to get near either of the two bars due to a nightclub enviroment and a mass of public trade, surely paying residents get priority of at least one of the bars. We did eat in your 1812 restaurant but conversation was not easy due to the very loud music from the bar. Then to top it all off , when we did find a seat in the bar after our meal we were ordered to DRINK UP and leave by a tired looking doorman. To sum up, It was a weekend away ruined by lack of thought for your residents."

    The bar and restaurant facilities are obviously aimed at passing trade and not for the residents.

  • 90% Older Couple

    from Emsworth United Kingdom;UK, stayed on November 3, 2006

    "good location, friendly and helpful staff. we had an attic room which was a bit on the small side but still adequate for our one night stay."

    central location, good standard of accomodation

    nothing really, enjoyable stay

  • 90% Individual on Business

    from Whiteley United Kingdom;UK, stayed on October 21, 2006

    "A very enjoyable stay at this Hotel - excellant location with car parking and directly opposite the BIC and minutes from the beach. Refurbished public areas are stunning. Bedrooms could be updated in decor but have everything you need for a comfortable stay. Did not use the restaurant but the breakfast staff and quality of breakfast was superb. I was visiting on business but would definately return for leisure purposes."

    Pretty much everything - the location, parking, appearance etc.

    No dislikes - but air conditioning in the bedrooms would be a fantastic addition.

  • 90% Individual on Business

    from Woking United Kingdom;UK, stayed on September 15, 2006

    Clean, pleasant room, very helpful staff and great food.

    Nothing

  • 80% Older Couple

    from Swaffham United Kingdom;UK, stayed on August 16, 2006

    "We were concerned when we arrived to discover that there was a bar attached to either side of the hotel, we thought that this could be noisy in the room, but our concerns were unfounded we heard no noise at all. Had we known this in advance it might have clouded our thoughts on staying there. This hotel is in a very central position one of the reasons why we chose it."

    The hotel was very clean, accomodation adequate, continental breakfast in the room was good, food fresh, drinks hot, service good.

    A little more thought could go into the decoration, this was no more than adequate, but very clean.

  • 90% Individual Visitor

    from Launceston United Kingdom;UK, stayed on August 13, 2006

    "An excellent hotel, I would certainly use it again"

    Clean & well presented

 
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