These comments are from previous guests who stayed at Rennie Mackintosh Hotel and subsequently completed a customer satsifaction questionnaire. Any opinions expressed are those of the guests and not of the owner of this website or booking network.
| 70% | Check-in process |
| 50% | Your room |
| 50% | Working order of facilities / equipment |
| 60% | Order and cleanliness of the hotel |
| 50% | Performance of staff |
| 50% | Overall experience |
| 50% | Overall value for money |
from Dunoon UK, stayed on December 21, 2009
from Leicester UK, stayed on October 14, 2009
"Excellent value. Friendly & helpful staff. A little short cramped."
Excellent location, friendly and helpful staff
A little cramped
from Elgin UK, stayed on September 21, 2009
"the hotel was nice , however needs some cosmetic updateing and refurbishment"
stayed on September 17, 2009
"very pleasant and enjoyable - Glasgow is great!"
easily accessible - pleasant and helpful staff - everything you need
stayed on July 17, 2009
Staff were friendly
Electrical fittings were not good - wall lamps were not fitted flush to the wall. The light over the sink in the bathroom did not work and looked to be poorly fitted.
stayed on July 7, 2009
Bed was clean
Room 443 had a smell like rotten chicken and carpet was soaking wet, told receptionist she was not interested.
from Castlebar IE stayed on July 7, 2009
"if its only somewhere to put your head down thats very central well then its fine. Not for someone who enjoys a hotel and its front bar!!"
Very central location for shopping and to Central station which was only about 5-6 doors up!! Chinese, indian and pub opposite and beside hotel! Comfortable bed!
Rooms really not very clean. The bathroon door could use a full bottle of bleach or a few coats of paint., Old soap bar left in the shower!! Rooms small and cleaner should dust behing the tv too,which is on the dresser as its plainly seen!! Also, curtain nets which are almost black should really be taking down and washed! Breakfast, poor!! Not a hotel for people with walking difficulties due to number of steps, before you even get to reception desk!
from Huntly UK, stayed on June 25, 2009
"Good value for money"
Lovely receptionist! Very polite and helpful.
from Sheffield UK, stayed on May 26, 2009
convient for town. and clean
Toilet in room not secure, bed sloped down, Scottish breakfast would have haggis instead of black pudding and square sausage
from Clevedon UK, stayed on March 29, 2009
"A good location. Not the prettiest hotel in the world, but fine for my needs, with a good breakfast, Freeview, good shower. "
Great location and price. Very helpful staff who sorted out my problems with room.
Room initially had TV that didn't work. But that got sorted moved to better room.
stayed on February 26, 2009
"overall fine."
staff were friendly. breakfst was fine.
no lift
stayed on February 23, 2009
"very good."
efficient staff, clean rooms, nice breakfast.
hotel was very clean but a little tatty around the edges.
stayed on November 10, 2008
"Not as particularly friendly experience for the lone traveller. "
Check in staff friendly. Central location. Room fresh and clean.
Breakfast was poor. When I drew the servere's attention to the fact that people were having difficulty with the coffee jug - she merely shrugged. I suggested that a new one should be purchased. She said "NO, that is the way it is!" I ordered poached eggs, and one was not very politely placed in front of me in the middle of a large plate. I asked about toast. "It's on the table," I was curtly informed. It would have been helpful if she had told me I had to make it myself. The other observation is that the bar is appalling. perhaps that is your intention.But it would be better going the whole hog and being tee total than offering such a poor choice. I could not even get a full glass of wine!
stayed on October 20, 2008
"Upon arrival a man from a drainage company was at reception telling the reception staff that unless they get their drainage sorted by the following week he would have to inform the Environment Agency. Shower was full of mold. Freeview TV did not work. Told when booking I could perform interviews in their Dining Area but on the day they wanted "
None really apart from central location.
Basically it was a B&B portrayede as a Hotel
from Aberdeen UK, stayed on October 14, 2008
NO TV
from Greenock UK, stayed on September 3, 2008
"Didn't spend much time in the hotel but was quite happy with my stay. Good value for money."
Hotel was well presented and clean with good in room facilities. Good breakfast options with friendly serving staff.
Reception staff were not very welcoming/friendly. Window in room did not "seal" properly so didn't shut out noise from the city centre outside.
from Highbridge UK, stayed on September 3, 2008
"A comfortable and convenient hotel in a superb location, perfect as a base for a short stay in the city centre. Staff were polite, friendly and helpful throughout my stay and we're able to cater well for unusually early or late departures."
Centrally located, clean and secure accommodation in the central area of Glasgow and with easy access to both railway stations, subway and local bus services.
Rooms can be noisy given the city centre/station location of the hotel.
stayed on August 27, 2008
"pricy for the room but realise glasgow very busy -"
staff at reception particularly the young polish girl were helpful and friendly
television not working
stayed on August 18, 2008
decent breakfast, friendly staff, central location
between a busy street and the railway station, still pretty noisy late at night, bring your earplugs
from Nuneaton UK, stayed on August 1, 2008
"Excellent for location to the City but the hotel definitely needs bringing up to standard and be a little more professional in its operation, in my opinion."
The Hotel is situated right in the heart of Glasgow and from that aspect is extremely convenient.
My room was basic but clean, however the shower did not have a fixing point on the wall so to wash you had to hold the shower head by hand which is a bit awkward when washing your hair. The light in the bathroom flickered on and off and had I have been using the bathroom more could have been a problem. The room was extremely hot even with windows left wide open. As you climbed the stairs of the hotel the heat met you. There was refurbishment work ongoing and so there was a smell of paint. The main landings were clean and tidy but because of complaints about the heat some side rooms had doors propped open and to be honest they were very messy, no direct effect but not nice to see behind doors you wouldn't normally see. Asked for an early morning call as I needed to be at the airport early and that never happened, good job my phone alarm woke me. On a plus note, the taxi I ordered was early.
from Swinton UK, stayed on July 29, 2008
"All in all, it was adequately poor and that is all, was very dissapointed in the hotels standard of cleanliness. Taking into account ongoing works, the cleanliness should have been kept to a much higher standard, not a lesser one! "
The breakfast was quite good, but fresh fruit would have been better than tinned!
The general cleanliness of the hotel was not good! The hallways were not hoovered! The general cleanliness of the room was inadequate, and there was a bad damp smell! The windows had to be kep open the whole of the stay! The telephone never worked during the whole of the stay! The hairdryer did not work, but was repaired the 2nd day! The room had no bin in the main room, and was not cleaned for the duration of 2 night stay! No fans and no ice in the bar! And the shower took 10 mins to get the hot water thru, and was a slow trickle!
stayed on July 2, 2008
"We had everything we needed .We found the staff very helpful and accommodating- granting our requests where possible!"
the hotel was exceptional value for money the room was clean and the breakfast excellent The location was good too for central Glasgo and Central Station
We could not fault the hotel considering the price we paid
stayed on April 8, 2008
"There was no lift and 3 floors to climb although at check in some help was offered, as I suffer with a bad back this would have been useful information. I only remained at the hotel as it was so close to the venue I needed to visit and I arrived late at night and needed to leave early each morning. The reception staff were helpful when asked a question. The availability of TV channels was unusual. The room was very small"
Nothing particularly
The room was a smoking room previously and smelled as such. The plumbing seemed to smell. The carpet was grubby looking. When decorated the accuracy of the painter left much to be desired.The tap on the sink was loose, there was no basin plug. The light above the mirror did not work. The bed had been repaired with a random piece of wood
stayed on June 18, 2008
"OK for one night but not for a holiday"
Convenient for main station and clean
Room clean but a noisy cheerless place. Breakfast before 8-00 cereal ,tinned fruit salad and toast!
stayed on May 22, 2008
"If it is a place just to rest your head at night it is fine but for anything else it is a poorly run hotel."
It was clean and quiet.
The staff were unhelpful and sharp.
stayed on May 8, 2008
"this hotel is what it says on tin, cheap and basic if you don't expect much from your hotel experience you wont be disappointed.But be aware that your partner will be gutted if you pick this hotel for your romantic weekend away!!"
cheap and clean bed sheets!and near to where I wanted to be!
hotel owners letting their hotel drop to bits!! whilst making a fortune
stayed on February 5, 2008
Location
Cleanliness was very, very poor. Verging on disgusting.
from Tranent UK, stayed on April 25, 2008
"I thought from the website the hotel might have been a bit more 'modern' than it turned out to be. The decor was very old-fashioned and it had a very old t.v- with no sky t.v which it said all rooms had on the website. There was no welcome pack in your bedroom. At one point I wanted to get some water but I didnt know how to call reception or even if i could. I was also never asked when I checked out if i enjoyed my stay."
The heating was good.
I had the most uncomfortable night's sleep as the mattress was so hard and the plastic they use to prevent damage to the bedwas under quite a thin sheet so it made a noise everytime you moved in bed. I was only given 1 pillow which was very thin. The T.V was also a disappointment, very old and the reception on 2 of the channels was a bit 'fuzzy'. It said on the website all the rooms had sky t.v but I only had 1 extra channel-which i wouldn't class as sky t.v.
stayed on March 23, 2008
Location
Noise from the street outside.
from Bognor regis UK, stayed on April 9, 2008
the mackintosh decor and veggie options for breakfast tartan carpet
slow hot water
stayed on February 4, 2008
"I feel that a bit more care could be put into the cleaning and general hygiene in the rooms. The hotel did seem nice and quiet and i wasn't disturbed by any other guests around me."
The staff were all very helpful and polite.
The room was badly in need of decorating and the bathroom really needed cleaning properly!
stayed on January 30, 2008
the location, food
the smell coming from the pipe in the bathroom, no kettle in the room
stayed on March 19, 2008
cleanliness, simplicity of the check in and booking process
poor coffee in rooms!
from Co durham UK, stayed on February 19, 2008
"that the hotel is currently being renovated"
locality
no curtains/heating lights failing and this morning no hot water
from Highbridge UK, stayed on February 6, 2008
"An excellent choice for a central Glasgow break if on a tight budget. The accommodation is perfectly situated, easily accessed by train or bus - including from the airport."
Central location, easy access to all city centre attractions and transport links.
stayed on November 30, 2007
"the hotel was very central to all ammneties which what i was looking for.The price was within my budget the breakfast was excellent and the staff were obliging and pleasant.The only thing was no lift, and the carpets were very shabby."
it was very central to ammenities. and food was excellent staff pleasant
the room was dingy,the shower took ages to get warm and when it did it was dangerously hot,no coat hangers no lift
from Ellon UK, stayed on November 26, 2007
the breakfast was very tasty
the quallity of the furniture and decoration and was not as clean as i would of hoped. there was a broken window in our room and a punch mark on wall
stayed on November 27, 2007
"Ideal location, great Rennie Mackintosh decor and polite staff. Parking is a little problematic, no parking facilities and parking can be expensive between 8-6 Mon-Sat inclusive."
Rennie Mackintosh decor
Cold bedroom with no TV
from Twickenham UK, stayed on November 26, 2007
It was central to where I wanted to be. It was quiet, and the bed was comfy.
There was no white suger, and the brown sugar seemed to have been there for some time. Could hardly get it out of the tube.
Glasgow Hotel Reviews & Booking 0.6m
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Rennie Mackintosh Hotel - T:0141 221 0050
Haggs Castle Golf Club - 2.5m T: 0141 427 3355
Glasgow Golf Club - 3.8m T: 0141 942 5554
Douglas Park Golf Club - 4.9m T: 01419 422 220
Glasgow Zoopark - 5.8m T: 0141 771 1185
"Comfortable room, clean, en-suite, nothing fancy, unpretentious, friendly, and excellent value for money."
Good price, no frills and no extra charges, friendly staff. Private can't hear what's going on in the next room. Excellent for those that want to to go to an event in Glasgow and need a place to stay.